Executive Assistant to the General Manager and Hotel Manager

Job Number ‎22134441
Job Category Administrative
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY
Supports the General Manager and Hotel Manager with managing the
administrative responsibilities of the Executive Office.
JOB FAMILY CORE WORK ACTIVITIES
* Perform administrative skills such as typing, filing and copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Hotel Manager.
* Prepare written correspondence on behalf of General Manager and Hotel Manager for approval.
* Prepare and Assist General Manager and Hotel Manager in preparation of various reports and presentations. Trip Advisor, Guest Voice, ESS, BSA related etc (details provided).
* Email, follow up and communicate back trip advisor, guest voice, BSA related reports, tasks, deadlines etc as agreed.
* Ensure that all guest alerts must be closed within ‎48 hours.
* Work with Front Office leaders and provide details of guest alerts and action plans to the General Manager and Hotel Manager.
* Maintain a clean, neat and organized work area and file storage system.
* Maintain stationery supplies for Executive Office.
* Assist with Glitch follow up to guests on behalf of Executive Office.
* Complete accounting paper work when handling invoices and coordinate correspondence with third parties on behalf of superiors.
* To provide a friendly and professional service that always exceeds guest's expectation.
* To attend and participate in all management meetings and events as directed by the General Manager and to attend functions either social or business to develop relationships with the community and support the sales process.
* To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
* To comply with local legislation as required.
* To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
* To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
* To deliver the very best employee experience developing all of its elements: uncompromising quality, unstinting dedication, attention to details, personal attention, outstanding service, enduring culture, shared sprit and abiding ethic.
* Confidentiality and privacy must be maintained.
* Preparing letters and responding to guest issues on a timely manner.
* Meeting and greeting guests on behalf of the General Manager and Hotel Manager
* Produce and distributes correspondence as required.
* Composes, produces and signs correspondence on routine matters.
* Must be able to handles guest correspondence and monitoring guest alerts.
* Keeps inventory of and orders all office supplies, printed collateral and handle VIP amenity requests.
* Processes upgrades, room bookings and amenities for VIPs.
* Processes all gift certificates and processes reservations in relation to those issued.
* Prepare various presentations as requested and or required on a timely manner
* Follow up on key deadlines with tasks and assignments from HODs and or excom members.
* Execute any reasonable requests that are related to the hotel operations
Education and Experience
* High school diploma or GED; ‎2 years' experience in the administrative assistance, clerical services, or related professional area.
OR
* ‎2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required
Skills and Knowledge
• Reading Comprehension - Understanding written sentences and paragraphs in
work related documents.
* Writing - Communicating effectively in writing as appropriate for the needs of the audience.
* Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
* Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
* Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
* Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
* Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
* Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management Competencies
• Adaptability - Ability to effectively adjust to major changes in work tasks
or the work environment.
* Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
* Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
* Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
* High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
* Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
* Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
* Stress Tolerance - Ability to maintain stable performance and positive relationships with others while under pressure or opposition.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.