Skywards Data Analyst

Job Purpose: Emirates Skywards, the award-winning loyalty programme of
Emirates and flydubai, has marked more than ‎20 years of excellence, innovation
and unmatched rewards. Over the past ‎2 decades, the loyalty programme has
exponentially grown its membership base by offering value and rich,
personalised experiences to its members around the world. The programme has
extensively invested to diversify its brand partnerships, and utilise
innovative digital technology, so that it can offer its members across the
globe with more ways to earn and enjoy rewards, conveniently and via new
touchpoints. In order to support its ambitious growth, we have embarked upon
an journey to replace the in-house Loyalty platform to a new state- of- the
-art vendor hosted platform. A time bound project that warrants an experienced
team across various business roles in Skywards to partner with Internal IT,
vendor and stakeholders to successfully launch this across an established,
diverse and multi-faceted organization. The Skywards Data Analyst is
responsible for reporting analysis and distribution of data to Emirates
Loyalty to drive a data first approach. In this role you will make
improvements to the data lifecycle, from the way data is extracted and
prepared to the way analysis and segmentation is performed and presented
through to data distribution and utilizated within the department. You will
engage with relevant enterprise analytics, marketing & internal teams to
develop data products. Job Outline: - Work with teams across Loyalty to
understand and develop measurement KPIs and set up tracking and measurement.
Document measurement frameworks, KPI development and reporting inputs for
reference by all teams within Loyalty as needed. - Build automated dashboards,
reports and scorecards for self-service use across the department. Train and
support teams in understanding and utilizing the reports to make data-backed
decisions. - Develops and applies analytical algorithms and methods where
possible with a view of driving and enhancing data systems and streamlining
business processes. Continuously improve the business?s data science models,
creating industry-leading performance through the leveraging of new and
creative data-sources, and employing the latest in machine learning within the
department. - Responsible for analysing overall performance of data-driven
initiatives across the department, service ad-hoc insight requests, and
develop visual insight dashboards and reports for consumption by the rest of
the department. - Engage with the Enterprise Analytics and Warehousing
departments in the creation of high quality analyses for all functions of the
business and in the definition of metrics that track the business?s
performance at different fronts including Enterprise Data Warehouse,
Enterprise Data Hub & CRIS Warehouse. - Drive a 'Customer first, data centric'
decision making culture within Skywards by helping the business quantify and
measure the costs. - Validate, interpret, and create reports, dashboard &
presentations for departmental heads/management, and relevant stakeholders. -
Champion the use of Test and learn methodologies to allows a business to try
out new ideas and concepts in order to understand the impact it has on factors
such as customer experience, employee productivity and revenue. - Collaborate
with numerous departments across Emirates, aiding them in the proper use of
Skywards data, hence, ensuring the delivery of desired operational results.
Qualifications & Experience: Experience: Commercial/Sales.Other : ‎5+ Years
Qualifications: Degree or Honours (‎12+‎3 or equivalent) : - Experience in the
execution of data analytics initiatives, leading to the development of useful
insights and the improvement of a businesss performance and driving top-line
growth. - Working experience in Loyalty or Commercial - Experience in
Technical expertise regarding data models, big data, customer/loyalty
analysis, CRM database analysis, data mining and segmentation techniques -
Working experience in data science models Knowledge/skills: - Strong
analytical skills with the ability to collect, organise, analyse, and
disseminate significant amounts of information with attention to detail and
accuracy. - Ability to transform data to insights. - Ability to organize well,
work under pressure and juggle multiple requests. - Knowledge of advanced
technologies such as Snowflake, Data IKU, Helix, Python, R, SQL etc.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.