Store Manager - Dubai Mall

Company: Fashion Group
Country / Region : United Arab Emirates
City : Dubai Mall
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum ‎5 years
Reference No.: FADIV00367
Date of publication: ‎2022.07.‎21
POSITION
MAIN PURPOSE:
As the Boutique Manager for a Luxury Fashion house Dubai Mall store, reporting
to the Retail Director Middle East and Africa, you will be an ambassador of
the brand, effectively running the Boutique ensuring maximum profitability and
productivity. You will be an inspiring and motivating leader and coach,
developing the store team to higher performance. You will identify new
business opportunities and implement actions to ensure your store meets sales
targets and minimising stock loss, shrinkage and store operating costs.

KEY RESPONSIBILITIES:
Team Leadership & Engagement
* Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
* Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
* Take accountability alongside Store Support for the health and safety management of the store
* Supervise loss asset protection and risk management
* Control stock loss within the boutique budget and implement stock audits effectively
* Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control
* With support from Department Managers, ensure effective team operations e.g. rotas, payroll (with HR support)
Business & Client Development
* Develop the sales team to ensure their teams deliver an experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans
* Identify, recruit and develop talents and work with HR to secure succession plans
* Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
* Take part in the recruitment, training, evaluation, motivation and development of the staff
* Network with LVMH colleagues to share best practices
Operations
* Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
* Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
* Take accountability alongside Boutique Support for the health and safety management of the store
* Supervise loss asset protection and risk management
* Control stock loss within the boutique budget and implement stock audits effectively
* Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control
* With support from Assistant Boutique Managers ensure effective team operations e.g. rotas, payroll (with HR support)

PROFILE
PROFILE & EXPERIENCE:
* Extensive Boutique management retail experience in the luxury goods sector.
* Existing International Clientele network
* Experience in managing VIP client events
* Excellent communication and relationship building skills
* Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
* Strong knowledge of fashion, trends and specifically RTW product division
* Keen interest in culture and art
* Fluency in English is essential, Arabic or Russian is a plus
* Master Degree desirable