Majid Al Futtaim invites you to join us in our quest to create great moments
for everyone, everyday! We are the leading shopping mall, residential
communities, retail and leisure pioneer across the Middle East, Africa and
Asia, serving over 560 million visitors a year. For the past two decades, we
have shaped the consumer landscape across the region, transforming the way
people shop, live and play, while maintaining a strong sustainability track
record and the largest mall in the world to attain LEED Gold EBOM
Certification. We have over 40,000 team members in 15 international markets
representing over 100 nationalities - all keeping the customer at the heart of
everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid
Al Futtaim is the destination for you.
Role Purpose:
The Facility Manager is responsible for providing comprehensive facilities
support for MAF Lifestyles premises including, but not limited to full
budgetary responsibility, preventive and predictive maintenance programs,
routine cleaning schedules, waste reduction improvements and safety
inspections.
Responsibilities will include, but will not be limited to the following:
Operational Excellence
Financial & Standards
Customer
- Ensure all MAF Lifestyle premises meets security, cleanliness, health and safety requirements and comply with legislation.
- Manage all facilities preventative and predictive maintenance programs, including scope of work, specifications, SLA's, management of vendors, and quality assessments.
- Manage and track service provider's performance ensuring high level standards are met.
- Manage all adhoc activities on timely manner ensuring minimum disruption to business operations
- Perform site inspections to identify enhancement and opportunities to support sustainability.
- Provide technical leadership and coverage for all aspects of the facilities as needed.
- Attend to all emergency matters and urgent issues as they arise and deal with the consequences.
Visit vendors labor camps sites to ensure the living standards are aligned with MAF standards.
Ensure all supplier payments are paid within the agreed timeframe.
- Ensure the selection of suppliers is in line with MAF Lifestyle need and policy.
- Negotiate terms and conditions with suppliers/procurements to ensure best market prices and service quality.
- Ensure MAF Lifestyles stores are maintained at the highest possible levels and standards.
- Create and maintain Facility Management annual budget.
Work closely with projects team and operations to ensure all new stores meet with green star requirements
Ensure awareness, understanding and compliance of all employees to Company Health & Safety Policies and Procedures.
- Support in the roll-out of educational and training programmes where relevant to business need.
- Work closely with all internal departments and external suppliers to build and develop professional working relationships.
- Support in promoting sustainability initiatives to transform the lives of the community and contribute to the net positive impact, and health and wellness.
KPIs
- Budget management
- Cases closed within SLA
- Customer satisfaction
- Quality and timeliness of work done
- Sustainability Initiatives
Functional / Technical Competencies
- Proficiency in Electromechanical (MEP) field experience
- Commercial & assertive acumen to negotiate contracts
- Legislation knowledge
- Retail Operations knowledge
Leadership Competencies
- Leads the Way - Understand market trends and impact of value drivers directly affecting areas of responsibility (sector, function, geography). Ensures right resources are mobilized to ensure delivery. Prioritizes and allocates work among team members in a clear and structured manner. Create balanced roadmaps and ensures regular alignment with superiors, peers and subordinates. Consistently meets challenging situations head-on.
- Drives Impact - Makes informed decisions for the team. Proactively identifies and seeks information, data and expertise required for key decisions. Understands the main risks associated with the job and aligns team on understanding. Identifies critical paths, convenes right stakeholders for timely decisions. Makes hard decisions and knows when to "make the call" versus delegating upwards.
- Thinks Customer - Highly customer centric with a good understanding of customer segments and helps team to understand them. Works with team to go beyond customer expectations. Encourages team to adopt a "customer first" mindset. Proactively invests regular and significant time in building relationships.
- Thinks Group - Identifies and pursues opportunities with potential and benefit for the group. Actively promoted collaboration with other teams across departments and businesses. Leads establishing team targets to ensure they are ambitious and measurable. Raises the bar of performance. Proactively addresses issues and finds resolution. Active listener, communicates effectively and celebrates achievements.
- Develops Talent - Delegates responsibilities, reviews outcome and gives detailed, actionable and constructive feedback. Invests time and effort to coach team for their development. Is able to have difficult conversations with colleagues and subordinates while maintaining calm.
- Fosters Innovation - Regularly discusses new ideas focusing on potential rather than limitation. Actively pushes team to identify best practices and generate new ideas. Leads team in assessing new ideas and determine feasibility and expected impact. Assesses long term potential of ideas, collects and analyses data and outcome.
Qualifications & Experience
Qualifications/Education
* Graduate or Post Graduate Degree, preferably in Electro Mechanical
* Certification in H&S is a must
Experience
* 5+ years' experience in retail industry, minimum 2 years' experience in a managerial role.