At Your Service Supervisor

Job Number ‎22123776
Job Category Rooms & Guest Services Operations
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department to resolve guest call, request,
or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing. Operate
telephone switchboard station. Monitor busy or unanswered lines, check back
with callers on hold to update status, take messages. Activate and deactivate
guest room message lights. Transfer guests with internet access issues to
internet service provider's customer support line. Assist callers with credit
card, calling card, long distance, collect, overseas, and person to person
calls. Log guest requests, incidents, adjustments and comment cards into
computer to allow for proper tracking and documentation. Supply guests with
directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching
employees; serve as a department role model. Follow company policies and
procedures; report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Speak using clear and professional language;
prepare/review written documents accurately and completely; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals. Ensure adherence to quality
standards. Enter and locate information using computers/ POS systems. Stand,
sit, or walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to ‎10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.