Team Leader

Job Purpose: JOB PURPOSE The position will serve as a focal point of contact
within shift to ensure all administrative compliance, DA regulations are in
place for bussing. Supports operations to allocate crew buses, record trips,
broadcast and provide regular operations and safety briefings/updates, create
an incident report in dnata safety Hub and follow-up escalation of bussing
issues to DWC SDM/DXB DO remotely. Handles all bussing assets and liaises with
dnata Tech to ensure all buses and equipment remain operational JOB
ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS - Plans the distribution and
allocation of resources in area of allocation to ensure the assigned
activities are completed on time and in line with the SOPs - Ensures safety of
staff and guides them to work safely by providing support, direction, whilst
being a role model for the desired safety behaviours and leading with safety -
Organizes and supervises the work of a small team on the day of operations to
ensure that work is completed efficiently and in compliance with procedures
and service standards - Leads team of staff on the day of operations, who are
undertaking related activities to handle in-coming and outgoing flights as
allocated - Assists Supervisors to handle shift briefing of the team, at the
start of shift, for the responsibilities on the day of operations that staff
are aware of what is expected of them in line with the SLAs - Provides
performance feedback from the day of operations, of staff on shift to their
respective line managers - Ensures that all equipment and devices allocated to
the team are used and cared for appropriately - Intervenes and takes immediate
action when there is risk exposure, role models safe behaviours and follows up
on corrective actions - Conducts safety briefings regularly at the beginning
of the shift to ensure that all safety standards are adhered to - Complies
with all relevant safety, quality and environmental management policies,
procedures and controls to ensure a healthy and safe work environment -
Ensures implementation of work instructions on the day of operations and
compliance to established standard operating procedures Specific
Accountabilities Baggage - Ensures smooth and efficient Baggage
reconciliation, build up and on time delivery at both Departure and Arrival -
Manages and monitors the allocated resources both staff/equipment and the safe
arrival and on-time departure activities - Plans staff allocation and assist
Supervisor in preparing shift reports, updates all flights allocation - Briefs
team members, delegates? tasks and oversees activities on special carriers
handling instructions while assisting Supervisors to promote best and safe
practices at work - Monitors BELT system and follow up missing bags -
Coordinates with Service Delivery Supervisor and report any baggage handling
system issues or delay of any baggage discharge to make-up area
Qualifications & Experience: Requirements Knowledge/Skills: Qualification: -
High School with a Certificate OR Diploma in a business administration /
aviation / ground handling / customer service Experience: - High School with a
certificate: ‎4-‎6 years of experience in business administration / aviation /
ground handling - customer service - Diploma Holder: ‎2-‎4 years of experience
in business administration / aviation / ground handling / customer service
Knowledge/skills: - Mandatory and Regulatory courses in line with dnata
Learning Path. (Line Manager to mention the details while advertising for the
role) - Basic understanding of the flight operations terminology - Proficient
understanding of Local / International, aviation safety and security
requirements - Proficient IT and Computer Literacy - English Language Skills
Level ‎5 - Supervisory Skills People management / conflict resolution skills -
Proficient Safety Awareness Skills - Proficient Planning and Organizing Skills
- Proficient Communication Skills - Must hold ADP or UAE driving license
Salary & Benefits: Join our growing team and enjoy a competitive remuneration
package, discounts on flights and hotel stays.