EmiratesRED Retail Stores Manager

Job Purpose: To manage all aspects of the EmiratesRED retail shops, maximizing
revenue and profit and delivering high customer satisfaction with a
performance culture. To manage EmiratesRED marketing publications and tactical
communications to promote EmiratesRED onboard and among the crew community to
maximize sales performance potential. Job Outline: - Product Development:
Responsible for establishing the ideal retail product mix to maximize revenue
and customer satisfaction. This is based on establishing methods to gather
customer insights, understand external consumer trends, and adopting best
practices. - Budget Control: Prepare and manage an annual budget for all costs
and revenues related to the stores. - Marketing plan: Establishing a
comprehensive marketing plan to drive maximum revenue and customer awareness
via internal or owned channels, e.g. yammer, ice and publications. Ensure that
the visual merchandising in the shops is attractive, frequently changing and
meets customer and brand needs. - Operations: Oversee all aspects of supply
and inventory control: Identify, source, produce a full range of products,
ensure stock control & inventory are managed to limit write off exposure and
in compliance with audit requirements. To ensure the team is effectively
rostered to best meet the business demands. Ensure adequate security is in
place in the retail environment. Liaise with shop supervisors to have an
overview of day-to-day shop operations and act as point of escalation for the
shop supervisors for directives and decisions. - Communications: Market and
promote the EmiratesRED brand on all channels. Establish a calendar of
promotions, performance monitoring of marketing campaigns, co-ordinate product
launches, sales and resolution of customer complaints and prepare periodic
reports regarding the store products and services. - Supplier Management:
Manage, direct, encourage, and build relationships with, external suppliers of
inflight retail and stores to ensure the highest levels of service, creativity
and cost reductions whilst maintaining the highest product standards.
Establish successful supplier relationships that contribute to an efficient
sourcing and procurement process and allow access to exclusive/hard-to-get
products. - Ancillary revenue: Co-ordinate the sale of inflight retail
advertising to maximize revenue generation. Work with partners to drive
product promotion in the retail space. Implement innovative ways for new
revenue opportunities and add value through product improvement, in the
inflight retail space as well as the shops. - Competitor Monitoring: Monitor
competitors in the airline inflight retail and global travel retail space as
well as the traditional retail space (Dubai and aboard) with regards to
strategies, visual merchandising, product range, price benchmarking and
innovations of products and value-added services. Consequently implement
product improvements independently and, where necessary, recommend product
enhancements and developments in order that Emirates' product remains
competitive and a leader in the field of inflight retail as well as in the
shops. - Leadership and staff motivation: Lead and motivate the shops retail
team, to achieve maximum performance, innovation and customer satisfaction. To
effectively communicate expectations, drive personal development of each team
member to achieve a service driven and performance culture.
Qualifications & Experience: Qualifications: - Degree or Honours (‎12+‎3 or
equivalent) : Experience: - Marketing & Media Communication.Other : ‎3+ Years
Knowledge/Skills: - The candidate should have excellent communication skills
in both written and spoken English. Any other languages would be an advantage.
- Has to have good knowledge of the airline industry, Sports events and retail
in general. - Should have a friendly demeanor and good inter-personal skills.
- There must be an ability to work unsupervised in a busy environment. -
Should be proficient in MS Word and MS Excel and experienced with retail Point
of Sale systems. Leadership Role: Yes
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.