Posting Date May 09, 2021
Job Number 21009635
Job Category Reservations
Location The Ritz-Carlton Dubai International Financial Centre, DIFC off
Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON
MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls, screening calls, do not disturb, call forwarding, and non-
registered guest calls. Advice guest of any messages received. Monitor busy or
unanswered lines, check back with callers on hold to update status, and offer
to take a message. Receive, record, and relay messages accurately, completely,
and legibly. Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet; transfer guests with problems
to provider's customer support line. Test communications equipment to ensure
it works properly. Respond to special requests from guests with unique needs.
Contact appropriate individual or department as necessary to resolve guest
call, request, or problem. Follow up with guests to ensure their requests or
problems have been met to their satisfaction. Dispatch bell staff or valet
staff as needed.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.