Receptionist

About the Role

As the first contact person to the school, the receptionist ensures positive
customers satisfaction during all interactions with existing and potential
parents, visitors, staff, and students.
Key Accountabilities
* Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure - including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
* Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
* Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
* Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
* Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
* Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
* Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
* Attend staff meetings and serve on committees as required.
Expected Qualifications:
* High School Diploma or equivalent
* Proficient secretarial skills, and extensive knowledge & experience with MS office programmes
Expected Experience:
* A minimum of two to three years experience working as a receptionist or in a customer service-focused role or in hospitality.
Job-Specific Knowledge & Skills:
* Ability to multi-task and cope with peaks of demand
* Strong customer service and interpersonal skills
* Excellent organisational skills
* Must enjoy public contact and dealing with customers face to face
* Exceptional English skills, both verbal and written
* Bi-lingual is an advantage
About You
You will have a minimum of ‎1 years experience in a front of house or customer
service role. You will have secretarial and computer skills at a professional
level and will be an advanced user of Microsoft Office.

You will have excellent presentation skills and will be able to communicate
with a variety of internal and external stakeholders in an effective,
professional and timely manner. Working under pressure, you will be able to
multi-task in an efficient manner and be able to manage a high workload at
peak times throughout the school day. You will deliver an outstanding customer
experience in all situations.
About your Benefits
An attractive remuneration package is on offer to the successful candidate
including tax-free salary, medical cover, tuition fee concessions, annual
leave, and end of service benefitsAbout GEMS

Trusted for over ‎60 years and now a third generation education family, GEMS
Education began in a single school room in Dubai. Today, we have the privilege
of educating over ‎170,000 students from over ‎176 countries through GEMS owned
and managed schools globally; over ‎270,000 students access resources through
our services division.
About the School

GEMS Wellington Academy Al Khail is a premium National Curriculum for England
School, located in the rapidly expanding Dubai Hills development. The Primary
section opened in September ‎2013 and Secondary opened in September ‎2014 with
current enrolment at ‎1000. This is an international world class school
dedicated to fostering a passion for excellence in learning and in life.
Recently rated 'Outstanding' by BSO, children learn in a vibrant, inclusive
and creative learning environment that encourages teamwork, critical thinking,
independent inquiry and risk-taking. Our staff are recruited almost
exclusively from the UK, although applications from other countries are
encouraged, and are highly skilled and experienced in delivering the National
Curriculum. Teaching is significantly enhanced through the use of technology,
which is used predominantly by students to create and present new content.
Innovation and creativity are actively encouraged and the learning programme
is significantly enhanced by a rich and varied extra-curricular programme of
over ‎100 activities, which emphasises our belief that students should be
learning from the moment they arrive in school until they leave at the end of
the day. We are an internationally minded school with students representing
over ‎80 nationalities and are an accredited member of the Council of British
International Schools and British School in the Middle East. We are proud of
our high achieving culture: our expectation of all students is that they
strive to excel and make significant progress well beyond expectations
commensurate to their starting point.
WEK http://www.gemswellingtonacademy-alkhail.com/