Are you a tech-savvy, analytical professional eager to deliver quality
business results? Do you enjoy providing computer-based training and support?
Atlantis Dubai is looking for forward-thinking minds, able to identify
potential areas for change and implementing sound business solutions. You will
have proficient desktop application skills, including word processing,
spreadsheets, e-mails, and other software systems.
As an Agent, Information Technology Helpdesk you will interact with
individuals in all areas of the business as you assist users in maximizing the
usage of desktop technology, provide information, assist in problem resolution
and respond to user requests. You will maintain logs, documents, and records
on Information Technology problems and be eager to learn and expand within
this function. You will maintain corporate software and hardware asset
management and provide IT first-level support to both the business and guests.
This capacity allows you to demonstrate flexibility in your roles and
responsibilities. You will have the unique opportunity to learn and practice
various assignments within the Information Technology function. This will not
develop you as a well-rounded IT professional but will also prepare you to
take the next step in your professional career!
Ideally, we 'd like you to have a bachelor's degree in Information Technology
Science, or similar with an understanding of hospitality software like Galaxy,
Symphony, Opera, and Front Office Systems. You will possess a flair for
Information Technology and a passion to resolve IT problems whilst applying
your IT skills. A previous experience in IT is not essential, but we expect
you to have an excellent command of the English language with the ability to
build strong relationships and be able to resolve customers' requests and make
sure they are happy with the services provided.
### **Job Summary** The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support services to the business. Provides first level of support and logging of all IT related serv…
### **Job Summary** Are you a tech-savvy, analytical professional eager to deliver quality business results? Do you have experience working with Galaxy Ticketing? Do you enjoy being a problem solver and solutions engineer? Atlantis, Dubai is looking for forwarding thinking minds, able to identify p…