WKO Client Office Middle Office Associate

The Corporate Investment Bank, Know Your Customer (KYC) team plays a critical
role in ensuring that as an organisation, we are compliant with multiple
regulations, in order to protect the bank's reputation and financial assets.
JP Morgan has developed their Global Operating Model to provide a business
wide process for the delivery of KYC across all Lines of Business in every
region.

The Wholesale KYC Operations (WKO) Client Office operates in close partnership
with Sales, Operations, Credit, Legal and Compliance to provide efficient and
timely on-boarding of new client relationships to the JP Morgan infrastructure
alongside timely renewals of our existing client portfolio.

As a KYC Middle Office Associate, you will act as a single point of contact
and subject matter expert (SME) for onboarding new customers, incremental
business requests and renewals of our existing customer KYC records. You will
be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or
Transition Management) and facilitate across all teams on KYC execution (both
new business and renewals + remediation activities).

Success in this role requires the ability to quickly build rapport with our
internal and external customers to ensure the KYC aspect of the Clients
onboarding experience is exceptional, efficient and world class.

Working with our business partners you will manage expectations on turnaround
timeframes and provide appropriate updates on the progress of the onboarding.

Our team members are familiar to working in an analytical and dynamic
environment and have the ability to evaluate complex documents in order to
ensure regulatory requirements are met. Proven experience of producing high
quality work alongside remaining calm and focused under pressure is essential.
You must be able to demonstrate; excellence, diversity, quality, respect and
inclusivity and be able to self-motivate as well as work collaboratively
within the wider team.

Responsibilities:
* Manage the KYC book of work New Business/Renewals for your designated Front Office sub-LOB to prioritise active requests, provide status updates of key onboardings managing the end to end process
* Awareness of Business forward planning
* Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
* Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
* Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
* Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC
* Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
* Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
* Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
* Work as a role model to peers and drive training and sharing of good practices
* Might lead peers engaged on the same portfolio

Requirements:
* Strong written and oral communication skills with experience of conflict resolution
* Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
* Client focused whist maintaining a strong controls mind-set
* Proactive and flexible approach to personal workload and wider team targets
* Effective at managing time appropriately and organising workload for maximum productivity
* Working knowledge of KYC/Compliance/AML standards
* Sound understanding of the Financial Industry
* Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)
J.P. Morgan is a global leader in financial services, providing strategic
advice and products to the world's most prominent corporations, governments,
wealthy individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.
We recognize that our people are our strength and the diverse talents they
bring to our global workforce are directly linked to our success. We are an
equal opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender, sexual
orientation, gender identity, gender expression, age, marital or veteran
status, pregnancy or disability, or any other basis protected under applicable
law. In accordance with applicable law, we make reasonable accommodations for
applicants' and employees' religious practices and beliefs, as well as any
mental health or physical disability needs.