Spa and Fitness Assistant Manager

Spa and Fitness Assistant Manager
Full time
The Pearl Spa and Wellness Jumeirah
Four Seasons Resort Dubai at Jumeirah Beach
The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled
location, fresh approach to luxury and legendary personalized service, has
exceeded the high expectations in the ultra- competitive Dubai market. At Four
Seasons we believe that our most important asset is our team of employees. The
Four Seasons has a tremendous commitment to the development and training of
all employees. Successful Four Seasons candidates will be offered once- in-a-
lifetime opportunity rich in personal and professional growth.
Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the
beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes
‎237 Dubai luxury hotel rooms - including ‎49 suites - subtle Arabic design
motifs blend with cool, contemporary style, featuring soft backgrounds of blue
or green. Dubai is the second largest of the seven Emirates that make up the
United Arab Emirates, Dubai is located on the southern shore of the Arabian
Gulf. Has a Sub- tropical, arid climate.
The Pearl Spa and Wellness Jumeirah
Join our Team
* Join a highly performing and award winning Spa and Fitness Team
* The Pearl Spa and Wellness Jumeirah is part of the The Pearl Spa and Wellness UAE Collection by Four Seasons
* Work on a team that is built on mutual respect, collaboration, excellent service.
* Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
* Four Seasons have been ranked in FORTUNE Magazine's ‎100 best companies to work for since ‎1998.
Responsibilities
* Assisting the Spa Management to achieve departmental goals such as People development (coaching, training, standard testings…) and ensuring an active communication with Supervisors and employees
* Contributing to Product enhancement (spa menu engineering, new policies, sourcing new retail…) and Profit achievement (Upselling programs, Retail goal, maximizing Team incentive programs)
* Develop Retail and Wellness offerings based on the latest industry trends
* Actively promotes Membership sales and ensure members' satisfaction
* Ensures Spa membership departmental budgetary goals are achieved.
* Handles Spa, Fitness guests and members interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
* Has a thorough understanding and knowledge of all hotel facilities, Spa and Recreation facilities and effectively and accurately recommends products and services in a sensitive and personalized matter to Guests and Members.
* Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
* Actively participates in daily briefings, departmental meetings and scheduled training sessions.
* Displays warmth, care and genuine enthusiasm when dealing with guests, spa members and internal customers; lives the Golden Rule.
* Adheres to the hotel's code of conduct and grooming & hygiene standards.
* Is seen as working hands-on, assists colleagues in crunch times; Walks the talk.
* Maintains a clean and orderly work area and promotes a safe working environment
* Performs any additional duties as assigned by the Director of Spa or Resort Manager.
* Works harmoniously with his/her colleagues and superiors at all times
Preferred Qualifications and Skills
* Has minimum ‎5 years relevant experience in luxury Spa and Fitness operation with proven leadership skills
* Has previous experience in Membership operations
* Possesses excellent English communication Skills
What to Expect: You Will....
* Be part of a cohesive team with opportunities to build a successful career with global potential.
* Have the opportunity to engage in diverse and challenging work.
* Be recognized for excellence.