Who we are
Chalhoub is the leading luxury retailer in the Middle East. With more than 700
stores, 300 brands, and 60 years of experience in the region, we are the
premier destination for luxury goods. To fuel the next stage of the
organization 's growth, we are looking to develop a world-class digital and
e-commerce capability. Building on our strong data foundations, we are looking
to create an agile and truly customer-centric organization to deliver
significant growth. We are looking for top talent to join us on this journey.
The role
The Customer Care Team Lead is directly responsible for the performance of the
frontline team to maintain a high level of service for all Chalhoub brands.
The role is customer experience-oriented and will involve creating and
building relationships with our customers through managing their inquiries and
preferences, as well as handling the waiting list.
What you'll be doing
* Ensure the delivery of an outstanding shopping experience to every customer contact via any offered communication channel (walk-in, phone, email, online chat).
* Identify ways to personalize the experience of every customer, whenever possible.
* Deal with the most difficult customers in a quick, willing, and professional manner, aiming to turn negative situations into positive outcomes and using available resources to solve problems.
* Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
* Keep the team motivated and focused in the right direction at all times by identifying coaching & training needs through daily call coaching.
What you 'll need to succeed
* You are customer-centric and people-oriented.
* You are diplomatic.
* You possess leadership skills.
* You are results-oriented and proactive.
* You possess excellent communication skills.
What we can offer you
We will help shape your journey with us through enriching experiences,
learning and development opportunities, and exposure to different assignments
within your role.
Our Group offers the opportunity to support careers that may span different
teams, different job roles, categories, and even different countries. We offer
diverse career paths for those who show drive and passion as well as the
desire to learn and grow.
Amazing Benefits
We recognize the value that you bring, and we strive to provide a competitive
benefits package that includes health care, life insurance, child education
contribution, and exclusive employee discounts. To view all our perks and
benefits, click here.
**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands a…
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