Guest Service Executive - Front Office, Zabeel House by Jumeirah the Greens

Guest Service Executive - Front Office, Zabeel House by Jumeirah the Greens -
(220000HI)

About Jumeirah and the Hotel:
At Jumeirah , we are committed to encouraging and developing our
colleagues, in a world-class environment. We value diversity and equal
opportunity, employing over ‎14,000 colleagues from over ‎140 different
countries including locations in Asia Pacific, CIS, Central Asia, Western and
Eastern Europe, Africa and the Middle East.
Our lifestyle brand, Zabeel House takes inspiration from our roots - Dubai.
Much like the city where it was created, we too like to push the boundaries to
create innovative hotel stays. We are curators of 'what is good', and build
experiences that people want to share. The Zabeel House has five key brand
values.
Limitless curiosity is our commitment to engage the guest in the local
neighbourhood through sharing our knowledge of the area with guests to inspire
them to explore. Inventiveness is our commitment to engage with guests
with open minds, with ingenuity, with fresh creativity always thinking outside
the box. Honesty reflects our commitment to always be genuine towards our
guests; to have conversations, not interactions. Freedom relates to Zabeel
House design and ambiance - we created a brand that is high on design but low
on complexity and our design-led spaces are crafted to allow our guests to
have the freedom to be who they want to be and stay how they want to stay.
Finally, Belonging reflects how we want our guests to feel - guests who
want to live like a local even if just for a day.
Our property, Zabeel House by Jumeirah, The Greens, offers its guests ‎210
rooms and suites, a co-work space with meeting rooms, a modern gym, rooftop
pool and a number of happening restaurant outlets including a multi award
winning vibrant Pan-Asian restaurant.
" Jumeirah is committed to embedding equality, diversity, and inclusion in
all its practices, embracing a culture that celebrates diversity. "

About the Role:
An opportunity has arisen for a Guest Service Executive (Receptionist) to join
our Front Office Department in Zabeel House by Jumeirah The Greens. The main
purpose of the role is to anticipate and meet guests' needs and requests,
ensuring complete guest satisfaction; to recognizes all repeat and important
guests and to establish and develop personal guest contact, promote feedback
and be consistently proactive in anticipating guest needs and requirements.
The main duties and responsibilities of this role:
* Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
* Take payment from guests on arrival and close their bills correctly.
* Prepare amenities for arrivals and guest in house in the absence of Guest Services Team Leader.
* Provide personalised check in to all VIP guests.
* Update and maintain all guests' profiles history files accurately.
* Be efficient in assisting guests throughout their stay with any requirements.
* Enrolling guest to Jumeirah One Loyalty Membership Program.
* Sell rooms to walk-in guests at the maximum rate possible.
* Ensure that the Reception desk is manned, operationally prepared and stocked at all times.
* Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures.
* Display high product knowledge of all services and facilities of the hotel.
* Report for duty on time and wearing the correct uniform.
* Overlooking the Reception Email Inbox and the efficient and timely communication of the same.
* Act as Concierge, assisting in giving advice, helping to make restaurant reservations, arrange transportation, etc.

About You:
The ideal candidate for this position will have the following experience and
qualifications:
Essential:
* Diploma or Degree equivalent Hotel related education
* Previous Hotel Experience (through studies or work experience) in a hotel.
* Computer Knowledge, i.e. basic experience with windows, internet explorer and word.
* Previous Experience in Fidelio/Opera and HotSos is a plus.
* Good interpersonal and communication skills, fluent in Engish.
* Additional Language would be of advantage: Arabic, Russian, Mandarin or European language.
* Able to communicate effectively and to respond well (switched on) to questions and requests.
* Able to work in a team, i.e. caring about other team members and open towards other nationalities.
* Acts with emotional intelligence during the guest interation to anticipate and fulfil the guests needs.

About the Benefits:
This position offers a highly competitive salary and package which include;
accommodation, flight allowance, medical coverage, life and accident
insurance, uniform, laundry services, meals during working hours, retail and
leisure discounts, ‎50% discount off Jumeirah F&B Outlets and reduced hotel
rates.

Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Various
Organization: Zabeel House The Greens [ZHTG]
Job Posting: Jun ‎21, ‎2022, ‎9:32:‎14 AM