When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in 2004, we've grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than 3,000+ employees! Our food delivery business works with over
27,000 brands and almost 50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in 2020, we have
facilitated the donation of well over 1 million meals to those in need, as
well as donated over $1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary
Act as a Chief Training Officer CTO for thousands of Talabat Riders across
multiple cities in UAE. Set-up the team, SOPs and get an opportunity to build
it your own way. Overall goal is to have happy rider and happy customer
What's On Your Plate?
* Responsible for onboarding of new riders and reboarding of existing riders
* Responsible for training and retraining of riders about internal SOPs and new features/policies
* Build training SOPs and metrics to measure rider performance and compliance
* Documenting all training activities
* Assessing the effectiveness of training through surveys/feedback
* Groom rider quality (behaviour, appearance, professionalism, presentational etc)
* Setting up a performance improvement plan to improve performance of low performing riders
* Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
* Reduce rider complaints originating from customers
What Did We Order?
* Bachelor's Degree
* 3-4 years of experience as a training professional
* Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
* Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
* Influencer and a negotiation with good public speaking and presentation skills
* People management skills: Experience of managing bigger group of people
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates. Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food …
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates. Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food …
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