Sales Agent - Room Reservations - Jumeirah Zabeel Saray

Sales Agent - Room Reservations - Jumeirah Zabeel Saray - (210000VZ)

About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in
world class environments. We value diversity and provide equal opportunities,
employing over ‎14,000 colleagues from over ‎140 different countries including
locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe,
South America, Africa, and the Middle East.
We want you to do well from the beginning, so we'll give you every chance to
impress during the recruitment process. We promise our colleagues a warm
welcome and will help you feel part of our Jumeirah family from day one. You
can rely on us to support you as you settle into your journey with us and make
Jumeirah 'Your Place to Shine'.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the west
crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is
inspired by the ancient palaces of Turkey and features hand-painted
finishings, Turkish artworks and stunning murals inspired by the Golden Age of
the Ottoman Empire. The resort offers ‎405 rooms and suites, ‎38 Royal
Residences and the award-winning Talise Ottoman Spa, one of the largest and
most luxurious spas in the Middle East. The resort offers Sinbad's Kids Club
complete with Splash Park, nightlife destination Music Hall and a collection
of eight diverse restaurants which offer a vibrant selection of culinary
experiences. The resort also offers motorized and non-motorized water sports,
complete with private jetty offering shuttle boat transfers to and from the
mainland of Dubai.
An opportunity has a risen for a colleague to join our Room Reservations
team in Jumeirah Zabeel Saray, as a Sales Agent. The main duties and
responsibilities of this role:
* Have full and up to date knowledge of the hotel products and services.
* Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs using a client orientated approach.
* Check arrival reports: ‎48 hours prior to arrival and ‎5 days prior to arrival.
* Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
* Actively participate in maximising revenue through up-selling.
* Follow up on non-guaranteed and waitlisted bookings.
* Handle no-shows and cancellations efficiently.
* Maximize selling opportunities by adding customer value at every opportunity.
* Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
* Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
* Prepare, update and file all correspondence relating to room sales.
* Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
* Assisting on guest visa inquiries.
* Handling Group Reservations by communicating with the Events/Sales Department.

About you:
The ideal candidate for this position will have the following experience and
qualifications:
* Previous Experience in form of cross trainings or internships in reservations, revenue or sales department.
* Good knowledge of Opera PMS.
* Arabic speaker - essential.
* Russian speaker - desirable.
* Experience in reservations, sales or revenue.
* Intermediate computer skills (Microsoft Office).
* Handle shift responsibilities in the absences of the reservations coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent.
About the benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local
currency of the UAE. In addition, we offer reduced hotel rates across our
properties globally, excellent leave and health care package, flights home,
shared accommodation allowance, life insurance, ‎50% discount off Jumeirah F&B
Outlets and reduced hotel rates.

Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Commercial
Organization: Jumeirah Zabeel Saray [JZS]
Job Posting: Jun ‎16, ‎2022, ‎7:36:‎44 AM