Service Advisors

No two days are the same at Al-Futtaim, no matter what role you have. Our work
is driven by the desire to make a difference and to have a meaningful impact
with the goal of enriching everyday lives . Take our engaging and supportive
work environment and couple it with a company culture that recognises and
rewards quality performance, and what do you get? The chance to push the
limits every single day.

As a humble family business that started on the banks of the Dubai Creek in
the 1930s, Al-Futtaim has expanded to a presence in ‎31 countries, a portfolio
of over ‎200 companies, and ‎42,000 employees. You'll find us in industries
ranging from automotive and retail, to finance and real estate, and connecting
people with international names like Lexus, Ikea, Robinsons, and Adidas. Our
team is proudly multicultural and multinational because that kind of diverse
representation gives us the global mindset to grow and impact the people,
markets, and trends around us.

Come join us to live well, work better, and be the best.
Service Advisor | Trading Enterprises | Multiple Locations - UAE

Al-Futtaim Automotive 's customer centric approach, international standards
and value-adding business philosophy enables us to be the automotive company
of choice across all of the territories in which we operate. An innovative
leader in the automotive industry, Al-Futtaim Automotive Group has a
widespread and well-developed distribution network currently operating in ‎11
countries across the Middle East, Africa and Asia. Al-Futtaim Automotive Group
is proud to represent some of the world's most popular and desirable
automotive brands.

About the Position:
We are currently looking for technically competent & performance driven
Service Advisors to work with Trading Enterprises - Honda, Chrysler, Jeep,
Dodge, Ram & Volvo across the UAE. Service Advisors are the first contact for
customers in the Workshop, they are the image builder for the Service
Department and present a picture of faith and confidence.

As part of our Service team, your key responsibilities are as follows:
* Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
* Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
* Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
* Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
* Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
* Achieved monthly financial targets set for Labour Hours, Parts and other sales.
* Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.
* Ensure customer is reminded about the next service due.

About You:
The ideal candidate for this role should possess a good general level of
education and should have at least a minimum of ‎3 years ' recent experience in
an automotive dealership as a Service Advisor. You should have the ability to
provide established standards of Customer Service through diagnostic ability
and assessment of repairs/maintenance. You should also be able to communicate
effectively with strong analytical, communication and inter-personal skills
with administrative competence. Arabic speakers are highly preferred!
REF-AN
We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.