Customer Service Consultant (E-commerce)

Customer Service
United Arab Emirates, Dubai
Anjali Jainandunsing
Teamlead Recruitment - EMEA/APAC
+‎31 ‎10 ‎423 ‎6010 [email protected]

At Sana Commerce we are committed to an inclusive environment and recognize
that our diverse workforce is one of our greatest strengths.
Your job
As Customer Service Consultant Ecommerce, you are in daily contact with our
customers to give them the best support and service. You work with big
customers in the B2B industry. You are the face of Sana Commerce in the EMEA
market, which gives you a lot of responsibility to maintain relationships. In
this role, you will grow along as our company is growing!
In short, your responsibilities are:
* First point of contact for our customers;
* Pro-actively work with the customer to resolve their questions in time;
* Handle customer questions and requests via a ticket system within the agreed time frame;
* Solving issues in our standard product;
* Investigate issues by debugging in code and aiding the development team in resolving them.
What 's in it for you?
* Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it's all there.
* Onboarding and buddy program. It's always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.
* Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
* Flexible working hours. Work three days a week from the office, twice from home. One day is pre-set, the Sana Culture Day on Thursdays, when we will all have lunch together!
* ‎3 weeks Work from Anywhere. We believe that flexibility in the workplace unleashes creativity, improves productivity, and encourages a growth mindset. For this reason, we offer the opportunity to work for three weeks outside of the company or home office, at any location of their choosing.
* Health and well-being. We believe that every employee should be at their best. So, we like to help a little bit with that, physically and mentally. Our "Health Squad" is constantly organizing health and well-being activities to keep us positive, healthy, and energized together.
What you bring along:
* At least a bachelor 's degree;
* Customer Service Skills. You have experience interacting with customers. When issues arise, you see the potential to make something great out of it. You are never backing down and will always strive to reach the best possible solution for your customers;
* Great organizational skills. Superior project and time management skills, you have excellent attention to detail;
* Technical affinity. You have experience with Excel to an advanced level, and preferably experience reading HTML or another coding language. Working with E-Commerce software is a plus.
* Communication skills. You speak and write fluently in English. Dutch and/or German are a plus. You are great at understanding customer needs and know how to look for the 'question behind the question'.
About us
It all started in ‎2007, with a pizza and a plan. One evening in Rotterdam, the
Netherlands, five people came together over a pizza and set out to create a
B2B e-commerce platform unlike any other. And Sana Commerce was born.
Sana Commerce is an e-commerce platform designed to help distributors,
manufacturers and wholesalers succeed in an economy built on lasting customer
relationships. How? By turning our customers ' SAP or Microsoft Dynamics ERP
into the engine that powers their web store, unlocking total customer
convenience, reliability without compromise, and effortless scalability.
Sana Commerce is currently powered by more than ‎500 employees. We all have our
own expertise and specialties, from sales and marketing to project management
and more. But we're all driven by the same goal: to make our customers'
e-commerce projects a success.
Our core values
So, what does being a part of the Sana team mean? Below is a list of our core
values -- the most important beliefs we look for in new colleagues and the
foundation of our company culture. They guide us in our decision making and
they define Sana's personality as an organization.
* Entrepreneurial. Sana exists today because a few people had a great idea and brought that idea to life. Sana continues to grow and thrive because that same entrepreneurial spirit is still strong within the company.
* Result driven. We're an ambitious group here at Sana, there's no denying that. We set tough targets and give our all to reach them. Of course, we also know that being result-driven is about more than just KPIs. It's about creating value, tackling challenges head-on and supporting our colleagues in reaching their goals.
* Customer-Centric. Through good times and bad, we stick together because we believe in our product, our promise and our people.
* Team spirit. We love working together, learning from each other, and celebrating success. At Sana, everyone is eager to help their colleagues and success is always a team effort.
* Learning mindset. Sana Commerce employees will tell you when they know something and when they don 't. If they don't, they'll be committed to finding the answer. They are constantly looking to improve and challenge their existing knowledge base.

Let new adventures begin!

Application Procedure

Online Assessment &

Recruiter Interview
With the assessment, we're measuring your learning agility. Did we click? Then
our recruiters would love to get to know you better.

Hiring Manager

Interview
Meet your future manager and ask them anything about the role you're applying
for, about Sana Commerce and the culture.

Business Case

It's based on real scenarios and information -- you need to prepare a business
case. This is done to assess the love for your future role and your skills.
One of your future team members will also join this meeting.

Final Interview with MT-member

We close our hiring process by introducing you to a member of our management
team.