Customer Service Export, MENA Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By
applying to this position, you will have the opportunity to discuss your
preferred working location with your Talent Acquisition Specialist.
Remote Eligible: Hybrid
Onsite Location(s): Dubai, AE
Work Location: Dubai, United Arab Emirates

Purpose Statement:
Works in line with Local Sales strategies to support achievement of sales
growth to plan. Focus on customer support, order handling, complaint handling
and assist the sales force wherever needed.

Key Responsibilities:
* Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
* Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
* Arrange special deliveries on request.
* Control and send out invoices.
* File ordering documents and related records.
* Handle service complaints from customers and/or sales representatives.
* Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
* Handle backorders.
N/A

Job Segment: Customer Service