Reference Code: 72324
Dubai, DU, AE
Permanent
The Maison Chloe was founded in 1952 by Gaby Aghion, an Egyptian-born
Parisienne who wanted to liberate women's bodies from the stiffly formal
fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloe has been inspiring femininity by designing fashion
collections and accessories, crafting stories and sharing experiences. Our
founder's forward-looking vision of femininity continues to inspire our long-
term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we
do. Today, our ultimate goal is to create beautiful products with meaningful
impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage,
reinventing how we do business, we hope to inspire other organisations.
That's why we are building teams who are committed to our mission. We want to
share this approach within the company and with our community at large.
A Chloe Sales Associate is an ambassador of the Maison, in charge of welcoming
every guests into the Chloe family.
He/She is a trustworthy advisor to clients and a reliable team player that
thrives to provide the best experience.
A Chloe Sales Associate is:
A Client Relationship owner
* Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
* Is aware of CRM targets and actively engages in all actions to reach them
* Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
* Consistently captures client data and takes notes of all qualitative information
* Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
An omnichannel business partner
* Has at heart to offer excellent customer service and delivers strong business performance
* Uses all omnichannel services available to grow sales
* Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
* Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
* Consistently works to achieve given sales, KPIs and CRM targets
* Is aware of local trading environment and competitors 'activities
An operations excellence supporter
* Ensures impeccable store encireonemt, BOH and grooming at any time of the day and supports colleagues and managers
* Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
* Implements all guidelines related to store and BOH management and participates in inventories
* Support after sales clients and follows up to ensure impeccable after sales service
* Complies with established Richemont policies and standards
We look for people who demonstrate entreprenuership, who cherish togetherness,
who strive for excellemce, who embrace creativity and who aim to have a posive
impact.
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