Online Fraud Risk Analyst

Company Description

Visa is a world leader in digital payments, facilitating more than ‎215 billion
payments transactions between consumers, merchants, financial institutions and
government entities across more than ‎200 countries and territories each year.
Our mission is to connect the world through the most innovative, convenient,
reliable and secure payments network, enabling individuals, businesses and
economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your
growth is priority, your identity is embraced, and the work you do matters. We
believe that economies that include everyone everywhere, uplift everyone
everywhere. Your work will have a direct impact on billions of people around
the world - helping unlock financial access to enable the future of money
movement.
Join Visa: A Network Working for Everyone.

Job Description

‎1. Purpose
The mission of the Managed Risk Services (MRS) organization is to be the
unrivalled advisor for global payment fraud management, and our vision is to
be the most valuable partner in lasting client relationships.
We strive to maintain unrivalled relationships with the merchants, partners,
and financial institutions (FIs) that we interact with on a daily basis. MRS
is a necessary extension of our clients' teams that allows them to reach their
full potential. In risk management, our people are the differentiator. We are
passionate about the continued success of our customers and take pride in
their accomplishments as a team. We have a collaborative and supportive
culture that keeps everyone motivated.
The Managed Risk Analyst will help Visa and Cybersource clients manage the
risk of taking payments (predominantly credit and debit card) online. This
includes analyzing order data to identify emerging fraud trends, developing
strategies to mitigate these trends, and working closely with Cybersource
clients to implement these strategies using a combination of Visa,
Cybersource, and industry tools.

‎2. Principle Responsibilities/Key Results Area
* Work with (typically) ‎7-‎12 different ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud
* Develop in-depth knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients.
* Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team.
* Analyze transaction data with a view to optimizing risk management strategies for clients.
* Produce regular, detailed reports that clearly explain to clients the performance of current risk
management strategies, and if appropriate, how these can be improved.
* Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management.
* Deliver occasional training sessions to clients on the use of CyberSource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard
sessions.
* Valid passport required, occasional to frequent travel required for onsite training, assistance with implementations or periodic business review presentations.

‎3. Decision Making & Complexity
* Independent decision making required on daily basis.
* Required to interpret and analyze complex transaction data and identify patterns and trends, and make independent decisions on fraud screening configuration for merchants based on this work.
* Must be keenly aware of the responsibility involved in such a position, given that their recommendations for fraud screening configuration changes will impact which transactions are accepted or rejected by the ecommerce merchant.

Financial & Organizational Scope
* Individual contributor working within a global team of Managed Service Analysts, all working as individual contributors supporting ecommerce merchants in their respective regions.
* No responsibility for a budget or cost center.

Reporting Relationships & Interactions
* This role reports to the CEMEA Managed Risk Services Regional Director
* This individual will be expected to interact effectively with direct line management and others at a similar level.

Qualifications
*
Bachelor's or Master's Degree
* E-commerce or online fraud management background, knowledge of ecommerce fraud solutions
* Advanced Excel skills is a must
* Knowledge of business analytical platforms (e.g. Tableau, Power BI etc.) is a plus
* Experience with the Cybersource Decision Manager platform is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal
histories in a manner consistent with EEOC guidelines and applicable local
law.