Field Service Representative - Commercial

At Boeing, we innovate and collaborate to make the world a better place. From
the seabed to outer space, you can contribute to work that matters with a
company where diversity, equity and inclusion are shared values. We're
committed to fostering an environment for every teammate that's welcoming,
respectful and inclusive, with great opportunity for professional growth. Find
your future with us.
Boeing is currently looking for a Field Service Representative to join
their team in Dubai, United Arab Emirates. Boeing is the world's largest
aerospace company and leading manufacturer of commercial airplanes and
defense, space and security systems. We are engineers and technicians. Skilled
scientists and thinkers. Bold innovators and dreamers.
This Boeing Field Service Representative position is ideally suited to
professionals with industry experience looking for career growth, enhancement,
and challenges within the aviation industry.
The chosen candidate will be required to frequently travel in to Baghdad,
Iraq to provide on-site company representation and technical support to
Boeing customers based in and transiting through Baghdad, Iraq. The
position will require developing airline support strategies, coordinating with
senior leaders inside Boeing and the customer organizations, ensuring
excellent relationships, and initiating corrective action to ensure customer
satisfaction with company products and services. The selected candidate will
be tasked to:
* Provide airline operations support
* Contribute to the development of strategy and support plan
* Review maintenance, engineering, flight operations and performance data and research aircraft and fleet reliability issues
* Assist with developing solutions to technical and operational issues.
This position is expected to be ‎100% onsite, with at least ‎50% Travel.
Position Responsibilities:
The successful candidate will perform the following duties:
* Utilize multi-disciplined technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action.
* Identifies and evaluates customers' business priorities and success criteria. Contributes to the development of strategy and support plan to achieve customer's operational objectives. Deploys and monitors support plan and acts to meet performance objectives.
* Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues.
* Helps implement aircraft entry into service plan. Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification and deferring Minimum Equipment List (MEL) items for aircraft models new to the airline. Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.
* Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services.
* Works with team, as well as suppliers and Boeing home organizations, to identify opportunities to leverage company products and services to meet customer specific requirements. Provides visibility of significant customer in service problems and opportunities. Identifies potential products and services offerings. Occasional domestic and international travel is required.
* Provides technical and operational guidance to customers. Monitors fleet operational status and responds to customer requests. Researches company and customer data to resolve onsite technical issues. Assists with developing solutions to technical and operational issues. Assesses response effectiveness.
* Be comfortable presenting technical and non-technical information to internal and external leadership
* Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction.
* Provide excellent support at any hour; any length of time; i.e., on-call ‎24 hours per day, and ‎7 days per week; as the job requires, and accept additional tasks and duties as assigned by management.
* Understands the customers' requirements to ensure customized solutions for aircraft in AOG situations. Tracks progress of the solution and maintain company and customer situational awareness. Provides follow-up with the customer to ensure solution was received and suitable.
Basic Qualifications (Required Skills/Experience)
* ‎5+ years of experience working in the general aviation/business aviation field - commercial airplanes
* ‎5+ years of experience identifying operational issues and provide research-oriented guidance to the airline staff and management; able to provide local solutions.
* Good technical and soft skills with a high degree of both verbal and written communication to co-lead in a team environment.
* Ability to prioritize and manage customer workload without supervision.
* Recent and preferably in-depth experience on 737NG, 737MAX and or ‎787 aircraft.
* Ability to interact with all levels within airline management on technical issues.
* Ability to work closely with Executives within the Boeing organizations and Customers in a consultative role.
* Willingness to travel and support customers regionally.
* An understanding that this position will encompass long work weeks with several telecoms occurring in the evenings and possibly weekend hours.
* Propensity and capacity to co-lead and work in diverse teams.
Preferred Qualifications (Desired Skills/Experience)
* Regional Awareness/Experience
Typical Education & Experience
Education/experience typically acquired through advanced education (e.g.
Bachelor/FAA A&P) and typically ‎5 or more years' related work experience or an
equivalent combination of education and experience (e.g. Master+‎4 years'
related work experience, ‎10 years' related work experience, etc.).
Relocation
This position does offer relocation.
This requisition is for an international, locally hired position in Dubai,
United Arab Emirates. Benefits and pay are determined at the local level and
are not part of Boeing U.S.-based payroll and will commensurate with
experience and qualifications and in accordance with applicable UAE law.
Employment is subject to the candidate's ability to satisfy all UAE labor and
immigration formalities.

Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without
regard to race, color, religion, national origin, gender, sexual orientation,
gender identity, age, physical or mental disability, genetic factors,
military/veteran status or other characteristics protected by law.