Trainer Coach Fine Jewellery & Watches

Position: Field Coach Trainer Middle East

Reports to: Training Manager

A Field Coach Trainer delivers a variety of trainings. They develop resources
and coursework material and reports to the Training Manager for the Middle
East region.
The Field Coach Trainer spend most of time on the boutique floor, they train
and coach the sales team (collectively and individually) ,track best and worst
sales performance based on KPI's set by the company on a regular basis .
They will customise training according to Dior guidelines and to ensure they
comply with the regions Area Managers and Boutique Managers development plans
for the employees.

Training

Develop, evaluate, design, and implement training and staff development
programs
Deliver training to employees
Acquire multimedia aids and educational materials
Provide support to Learners in order to assist them in achieving their
qualification
Follow up on training needs based on performance appraisals

Develop a framework for testing and evaluation of training program

Financials

Participate in forecasting yearly training needs and budget
Optimise the use of training budget

Profile

Profile

Education: Bachelor's degree in a relative field

• Experience required: Experience in a customer service field, preferably Retail.


• Fundamental knowledge and skills in Training and Development activities


• Ability to identify and satisfy the needs of internal and external customers, displaying commitment to meeting and exceeding their expectations


• Ability to use computer software and applications


• Ability to communicate and deliver thoughts and ideas effectively, using a variety of tools and mediums
  Languages: Professional use of English and Arabic is required, French is a
  plus