Front Office Intern

Overview:
The First Collection Jumeirah Village Circle

About the First Collection Jumeirah Village Circle:
Unleash the explorer in you at The First Collection Jumeirah Village Circle,
an upscale hotel located in in the heart of JVC. Our ‎491 well-appointed rooms
and suites make for the perfect retreat after a busy day of discovering the
city, or attending business meetings. Centrally located, the district of JVC
offers convenient access to the entire city. The area is connected to three
main roads, while bus networks and the hotel's shuttle service will keep you
seamlessly connected to the city. Dubai Marina, Downtown Dubai and The Expo
‎2020 site are all within a ‎20-minute drive. The community of Jumeirah Village
Circle (JVC) provides a number of family friendly conveniences including the
Circle Mall, public parks and restaurants, which are all easily accessible
from the hotel. Our signature restaurants and bars provide trendy venues to
enjoy a refreshing cocktail or a mouth-watering meal. Sante Ria oozes with
full bodied Latino spirit that serves mouth-watering flavours inspired by the
vibrant cultures of South America. The Village Bistro offers a vibrant,
family-friendly dining experience where guests will enjoy an a la carte menu
options and international buffets. The Village Bistro also serves the terrace
and pool deck where guests will be able to enjoy a refreshing dip and al
fresco dining. The hotel also offers a number of leisure facilities including
an exclusive club lounge, a large outdoor swimming pool, a gymnasium and male
and female massage treatment rooms.

About The First Collection:
The First Collection, brings together the key hotel, hospitality, and
lifestyle assets of The First Group under one exciting and progressive brand.
Comprising of five operational hotels and a pipeline of seven upper midscale
hotels that will launch under The First Collection banner, the company has
ambitious growth plans across the UAE. The First Collection also encompasses
popular dining outlets including MasterChef, the TV Experience, Lola Taberna
Espa ñola and Ikigai, which have received acclaim for delivering unique and
exceptional dining experiences.

The First Collection At Jumeirah Village Circle
Put your career first by embarking on a rewarding journey with the First
Collection Jumeirah Village Circle. We understand that our employees are the
face of the company and providing our guests with memorable experiences is at
the forefront of everything to do. To support this, we provide our employees
with tailored training and development opportunities to help them grow in
terms of their career and personal objectives.
We are committed to hiring talented and energetic individuals who will enrich
the stay of every guest. To achieve this we focus on providing a work
environment that inspires motivation and retaining employees. We offer
comprehensive benefits to our employees, which include: return air tickets to
home destination, uniform and laundry services, accommodation and recreation
facilities, medical coverage and life insurance, transportation, duty meals,
colleague discount in our F &B outlets and reduced hotel rates, enhanced
employee rewards program, team bonding and engagement events, employee health
and wellness activities.
Job Description:
* Ensure The First Collection brand standards, policies and procedures are adhered to all times.
* Greet and welcome all guests approaching the Front Desk in accordance with TFC standards.
* Lead and supervise all Front Desk Agents in running each shift smoothly.
* Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks.
* Train all new joiners and team on hotel procedures and policies.
* Handling cashiering duties and forex exchange.
* Be familiar with all the Front Office systems and software required for the position.
* Ensure that all hotel standards are met when assisting the guests and handling information.
* Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
* Review Front Office logs, Trace File and Credit Limit daily.
* Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
* Be familiar with all in-house groups.
* Be aware of closed out and restricted dates.
* Coordinate with Duty Manager on any challenges and solution during each shift.
* Be familiar with hospitality vocabulary and codes.
* Have knowledge of emergency procedures and assist as needed.
* Always use proper etiquette when communicating with guests and associates.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Lead by example in upselling rooms, meal packages and other promotions or guest programs.
* Maintain a clean and tidy work area.
* Perform any other works as and when assigned by the line manager and/or management.
Desired Skill & Expertise:
* Desirable Hospitality Management Graduate or similar.
* Minimum "O" Level or professional Certificate in administration management or equivalent.
* Excellent communications skills with Proficiency in speaking and writing Business English.
* Required language(s): fluent English, with preferred French, Russian, Chinese, or Italian.
* Team player with excellent planning, organizing skills and excellent problem-solving skills.
* Able to work flexible working hours with rotating shifts.
* Pleasant personality and good grooming.