Overview
Each year, we as Oldendorff, carry about 380 million tons of bulk and unitized
cargo around the world. We perform 15,000 port calls in 118 countries. On
average, we operate 700 chartered and owned ships at any one time. Being with
us, means working in a continuously changing internationally environment,
where reliability is appreciated as is team spirit. Combined with a healthy
driver to keep seeking for areas to develop you and your company to reach
higher goals - we welcome you to set sail with us.
Essential Functions:
* You will be a member of the global IT Service Desk Team, the main gateway for all worldwide IT related requests.
* Following an extensive in-house training, you will respond to IT support requests over the phone, via email and in person.
* Management and classification of standard requests and provide solutions while redirecting complex issues to the next level of support personnel (internal or external).
* Maintain technical documentation, follow up with users to keep them updated on their issues, until same it is closed in our ticketing system.
* Responsible for supporting users in M365 (Teams, OneDrive, Outlook etc.).
* Administration of user accounts in our various IT systems including IT onboarding for newcomers.
* Helping our IT Infrastructure team for local problem resolution.
* Assist users with their daily needs, by either solving on site and/or forwarding requests to internal teams or external partners.
* Setup and handout mobile devices (laptops, iPhone) as well as equipment lifecycle management.
* Participate in various IT projects.
Skill Requirements:
* Successful completion of a commercial degree, apprenticeship or equivalent (i.e. BA in IT, Computer Science or relevant field)
* Knowledge of basic IT
* You are open towards new challenges with a focus on IT, and enjoy our on-the-job training to build the required, specific IT knowledge
* Your role as a contact person for all our employees, and our international working environment will require very good written and verbal communication skills in English
* As the ideal candidate you describe yourself as an open character with outstanding service skills who likes to take on responsibility and work independently
* Ability to work in a motivated, self-driven and independent way
* Executing tasks in an efficient and accurate manner / meeting deadlines
* Well-organized, reliable, and loyal
* Self-confident and open-minded working in a very diverse, bottom-up and international work environment
* Ability to take ownership and responsibility for various administrative tasks within the department
* Good skills in Microsoft Office programmes, e.g. Excel, Powerpoint and Word
Please submit your application using the form below or via email to
[email protected] . Oldendorff Carriers does not accept paper
applications for online postings.
THE ROLE: The Service Desk Agent is a customer facing role on shift rotation part of Global Support operations team. The Service Desk Agent will be the first point of contact via email, phone, or Expereo portal for our customers spread across the globe. The Service Desk Agent will work in shifts an…
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