IT Service Desk Agent

؜ - ؜Dubai ؜ -

Job details

Overview
Each year, we as Oldendorff, carry about ‎380 million tons of bulk and unitized
cargo around the world. We perform ‎15,000 port calls in ‎118 countries. On
average, we operate ‎700 chartered and owned ships at any one time. Being with
us, means working in a continuously changing internationally environment,
where reliability is appreciated as is team spirit. Combined with a healthy
driver to keep seeking for areas to develop you and your company to reach
higher goals - we welcome you to set sail with us.
Essential Functions:
* You will be a member of the global IT Service Desk Team, the main gateway for all worldwide IT related requests.
* Following an extensive in-house training, you will respond to IT support requests over the phone, via email and in person.
* Management and classification of standard requests and provide solutions while redirecting complex issues to the next level of support personnel (internal or external).
* Maintain technical documentation, follow up with users to keep them updated on their issues, until same it is closed in our ticketing system.
* Responsible for supporting users in M365 (Teams, OneDrive, Outlook etc.).
* Administration of user accounts in our various IT systems including IT onboarding for newcomers.
* Helping our IT Infrastructure team for local problem resolution.
* Assist users with their daily needs, by either solving on site and/or forwarding requests to internal teams or external partners.
* Setup and handout mobile devices (laptops, iPhone) as well as equipment lifecycle management.
* Participate in various IT projects.
Skill Requirements:
* Successful completion of a commercial degree, apprenticeship or equivalent (i.e. BA in IT, Computer Science or relevant field)
* Knowledge of basic IT
* You are open towards new challenges with a focus on IT, and enjoy our on-the-job training to build the required, specific IT knowledge
* Your role as a contact person for all our employees, and our international working environment will require very good written and verbal communication skills in English
* As the ideal candidate you describe yourself as an open character with outstanding service skills who likes to take on responsibility and work independently
* Ability to work in a motivated, self-driven and independent way
* Executing tasks in an efficient and accurate manner / meeting deadlines
* Well-organized, reliable, and loyal
* Self-confident and open-minded working in a very diverse, bottom-up and international work environment
* Ability to take ownership and responsibility for various administrative tasks within the department
* Good skills in Microsoft Office programmes, e.g. Excel, Powerpoint and Word
Please submit your application using the form below or via email to
[email protected] . Oldendorff Carriers does not accept paper
applications for online postings.

Job Summary

  • Advertiser: -
  • Announcement date: 03/01/2024
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -
  • Email:

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اللغة: العربيّة