Assistant Manager, Front Services

Assistant Manager, Front Services
(‎10757)

At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic
Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island
in Dubai. With a sense of exhilaration and discovery, we create unforgettable
memories by providing guests the opportunity to discover an extraordinary
world filled with thrilling adventures. Whether we are designing a couple's
retreat or serving the extraordinary in one of our award-winning celebrity
chef restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.

As the Assistant Manager, Front Services you will assist the leadership team
in achieving service delivery, organisation, rostering and guest and colleague
satisfaction goals for Front Door, Bell Services and Transportation, ensuring
guest and staff expectations are exceeded. With a focus on the two porte
cocheres, multi-level parking spaces, vehicles operation, coordination of all
guest arrivals and departures and visitor flow to the resort, it is expected
you will oversee daily operations with a constant focus on guest interactions
ensuring an extremely efficient service delivery on the Porte Cochere and in
luggage and vehicle operations. Immaculate personal presentation, enthusiasm,
grooming and a higher than average physical fitness level is essential in this
role along with a strong computer literacy and a fluency in English is
mandatory. Additional languages are desirable

You will have the ability to live and breathe our culture of being intuitive,
engaging and refined and an effective trainer for a range of cultures and
nationalities. This is how you can make a difference in the experience of our
colleagues, our guests and in our community. You will demonstrate the highest
level of hospitality and professionalism in order to motivate the team to
achieve the highest standards possible.

It is essential that you have previous experience within a five-star hotel,
resort or similar hospitality environment, or alternatively have prior work
experience in Front Office, Guest Relations, Club Lounge, or similar luxury
service environment. Impeccable personal presentation, enthusiasm and
immaculate grooming are essential in this role, as is the ability to engage
in, organize, lead and participate in the daily operations to ensure world
class service outcomes for our guests.

Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. Join a team
that is adventurous, creative, warm-hearted and extroverted. We believe in
making our guests happy beyond anything they have ever imagined. We wow them
at every turn and create memories that will last a lifetime. You will be at
the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.