Help Desk Operator, Facilities Management
(10377)
At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the
world's leading designers, architects and artists, this iconic destination
will offer extraordinary stays, dining, attractions and entertainment. The
world is yet to experience anything like it. With a sense of exhilaration and
discovery, we create unforgettable memories by providing guests the
opportunity to discover an extraordinary world filled with thrilling
adventures. Whether we are designing a couple's retreat or serving the
extraordinary in one of our award-winning celebrity chef restaurants, we
approach everything with imagination to spark a sense of courage, inspiration
and innovation. This is not simply our job, it's our passion.
About The Role
Are you a customer service superstar? Do you enjoy working with attention to
detail in a fast-moving environment? If so, then this vacancy is for you!
The Helpdesk Operator will be providing efficient solutions and services to
all guests, offering information & support by registering building complaints,
building service requests, and safety hazards, via the engineering
department's CAFM system.
The priority of this role will be to ensure all prompt processing of submitted
requests, carry out all assigned and task handling, recording and follow up
through to completion. Advise the Manager and Department on the day-to-day
problems or issues and provide detailed analysis and reports.
About You
If you have a minimum of 2 years' experience within facilities management in a
similar role and a diploma or degree, a passion and willingness to help
others, and excellent communication skills, we would like to invite you to
apply for this unique opportunity. A successful applicant must demonstrate a
true passion for service delivery and have excellent communication skills, and
ability to find solutions and think positively. Ability to assist, engage and
follow through methodically with complaints and tasks. You need to be fully
conversant with spreadsheets and data handling experience as well.
Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career.
Join a team that is adventurous, creative, warm-hearted and extroverted. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.