Personal Shopping Lead - Elite, Dubai Mall

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury
experiences in the Middle East. The Group, in its endeavour to excel as a
hybrid retailer, has reinforced its distribution and marketing services with a
portfolio of eight owned brands and over ‎300 international brands in the
luxury, beauty, fashion, and art de vivre categories. More recently, the Group
expanded its expertise into new categories of luxury watches, jewellery, and
eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it
constantly reinventing itself or focusing on innovation to provide luxury
experiences at over ‎750+ experiential retail stores, online and through mobile
apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for ‎14,000 skilled and talented professionals
across seven countries, whose cohesive efforts have resulted in the Group
being ranked third in the Middle East and first in Saudi Arabia as a Great
Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse",
which is not just an innovation hub, but also an incubator space and
accelerator for start-ups and small businesses in the region and
internationally. This is just one of the several initiatives taken by the
Group to reinvent itself, catalysed by forward thinking and future-proofing.
The Group has also been embedding sustainability at the core of its business
strategy with a clear commitment towards people, partners and the planet, and
by being a member of the United Nations Global Compact Community and signatory
of the Women's Empowerment Principles.

What you'll be doing
At Chalhoub, you can make aspirations a reality! The Personal Shopping Lead is
responsible for designing and assisting in implementing a seamless customer
experience for clients throughout channels and touchpoints. Leading and
coordinate projects in this domain with external and internal stakeholders.

Key Responsibilities

• Provide Luxury personal Shopping, along with recommendations and guidance on products, styling outfits


• Coordinating collections for wardrobe updates, curating gifts selections thereby providing a luxurious shopping experience while catering to all reasonable personal preferences of the Customers


• Source hard to find products which may from time to time, necessitate sourcing through 3rd party online providers


• Provide styling service including creating look books and style guides tailored to each client's needs for reference and inspiration.


• Ensure smooth functioning of the lounge, upholding hallmarks of luxury customer service and overall lounge management.


• Oversee a team including personal shoppers and support team


• Develop and maintain strong relationships with luxury brand representatives


• Address customer inquiries, complaints, and special requests promptly and effectively.


• Monitor and analyse lounge performance metrics, such as sales and customer feedback.


• Provide a monthly reporting to Dubai Mall & CG group.


• Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs


• 
  

  Supporting the wider Elite proposition in personal shopping & styling requirements
  What you 'll need to succeed

  
  


• 
  

  Experience within a similar role, Personal Shopping or Store Leadership role in Fashion Retail

  
  


• Candidates must be based in the UAE


• Arabic or Russian language would be an added benefit for this role
  What we can offer you
  With us, you will turn your aspirations into reality. We will help shape your
  journey through enriching experiences, learning and development opportunities
  and exposure to different assignments within your role or through internal
  mobility. Our Group offers diverse career paths for those who are
  extraordinary, every day.
  We recognise the value that you bring, and we strive to provide a competitive
  benefits package which includes health care, child education contribution,
  remote and flexible working policies as well as exclusive employee discounts.
  We Invite All Applicants to Apply
  It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
  Perspectives to truly Inspire, Exhilarate and Delight our customers. At
  Chalhoub Group, we are committed to inclusion and diversity.
  We welcome all applicants to apply and be part of our exciting future. We
  ensure equal opportunity for all our applicants without regard to gender, age,
  race, religion, national origin or disability status.