Telephone Operator for Conrad Dubai
A Telephone Operator for Conrad Dubai accepts, delivers and responds to Guest
and management messages, enquiries and emergencies and uses their knowledge of
the hotel facilities, services, and the local vicinity to quickly respond to
the customer.
What will I be doing?
As a Telephone Operator for Conrad Dubai, you will accept, deliver and respond
to Guest and management messages, enquiries and emergencies using their
knowledge of the hotel facilities, services, and the local vicinity to quickly
respond to the customer. A Telephone Operator for Conrad Dubai contributes to
the first impressions of our Guests and, therefore, must perform the following
tasks to the highest standards:
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Accept and deliver all messages correctly and promptly for both Guests and management
* Ensure all wake up calls take place at the correct time
* Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
* Handle emergency calls immediately and relay comprehensive and accurate information, as required
* Demonstrate a high level of customer service at all times
* Comply with hotel security, fire regulations and all health and safety legislation
* Attend appropriate training courses, when required
* Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
* Follow company brand standards
* Assist other departments, as necessary
What are we looking for?
Telephone Operator for Conrad Dubai serving Hilton brands are always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role, you should maintain the attitude, behaviours, skills, and
values that follow:
* Positive attitude and good communication skills, especially on the telephone
* Commitment to delivering a high level of customer service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in a customer-focused industry
What will it be like to work for Conrad Hotels & Resorts?
Conrad Hotels & Resorts combines contemporary design, sophisticated
amenities and personalized service. Conrad's guest service is instinctive,
discreet and enhanced by innovation to provide exceptional travel experiences
all over the world. And, our amazing Team Members are at the heart of it
all!
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