Night Manager

" The world is yours with Melia"

Joining Melia is to embark on a journey without borders because the
possibilities of growing and training here are endless. It is knowing that the
world is yours and that you can work in many countries. And all with the
feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of
your life, a journey in which inspiration will always accompany you. Do you
dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meli a family is being VIP

You will enjoy My Meli aRewards which is the exclusive loyalty programme
for our employees with exclusive benefits and advantages.

In addition, enjoy the My Meli aBenefits programme: with flexible
remuneration, exclusive discounts on a variety of products and services,
active and healthy lifestyles, and charitable initiatives. Be as proud to
belong to Melia as we are of you

• To assist the Front Office Manager in the administration and management of the daily operation of the Front of House department; ensure profitability, control costs and the total guest satisfaction to the required standards of the hotel.


• To represent the hotel as The Manager in the absence of the Hotel Manager and ensure the safe running of the hotel during night opereations.


• To ensure there is a visual management presence at all times and in particular when there are VIPs/special events.


• To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed templates with relevant investigation and replied to within ‎48 hours.


• To provide continuity of management in regards to emergency response and crisis handling - ensuring that staff and guests are aware of the situation and appropriate responses.


• Ensuring, through floor patrols and room checks that the hotel is operating to the highest standards. Any areas of weaknesses must be reported to the relevant departments and follow-up actioned.


• To be well versed and compliant with all elements of security and develop an informed level of communication with the Head of Security and their team.


• To be informed and compliant with all forms of hotel systems and technology, Opera, Onity, Internet access, telephones and able to resolve issues. To have an understanding of Micros and Opera.


• To meet and greet VIP guests and to develop excellent relations with all guests.


• To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned.


• To be fully conversant with the day's events and respond promptly to the service needs of guests.


• To ensure that an accurate DM log, providing a written log of the day's events, is maintained to report to the General Manager.


• The Night Manager is in constant contact with large number of staff and guests and must treat all with respect and display great social etiquette.


• To have an understanding of the Front Office and accounting procedures in order to deal with financial issues and their resolution ensuring guest satisfaction whilst adhering to set procedures.


• Must be able to understand the process of achieving the best possible profitability and maximizing of revenue in Rooms and Food and Beverage Departments.


• Must be totally trustworthy with clients' credit details at all times.


• To carry out the night accounting function and night reception duties in the hotel to the highest possible standards required by the hotel.


• To be responsible for all monies signed for at the beginning and end of shift.


• To carry our miscellaneous accounting procedures as required by the Financial Controller.


• To complete the End of Days Procedure of Opera computers.


• To prepare night audit, reception handover report and reports for management.


• To take responsibility for the operation of the hotel during night.


• Complete the rate check.


• To oversee all night staff and ensure they carry out their tasks in a timely and efficient manner.


• To ensure fire and safety procedures are followed at all times.


• As duty manager, to prepare for guests' arrival, greet VIP guests on arrival and departure and provide a visual management presence.


• To give immediate attention to guest complaints, taking necessary remedial actions. Ascertain responsibilities and areas of improvement of all individuals concerned. Document actions taken and report to.


• Ensure that sufficient staffing is present to meet the daily business demands.


• Department SOP manuals are in place and updated on a regular basis


• All employees are trained and fully understand the department SOP manual; training records are kept of this training


• Employees are given regular feedback on their performance


• Lead by example.


• Daily briefings are held with each shift.


• Training is planned in accordance with the hotel training calendar.


• Regular department training is planned, and carried out.


• Eye for details, quality oriented, ability to maintain high standards, well organized with the ability to handle more than one task at a time.


• Support the rate strategy set forth by the Revenue Team, Maximize Sales and revenue for the hotel, foster a culture of upselling, promoting outlets, services, etc.

At Meli a we are all VIP

Great professionals who make everyday life easier and exceptional. From the
junior to the most senior, all of them have unique and important qualities
that make working at Melia an opportunity for constant growth and a passport
to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Melia an
unforgettable experience, full of emotional moments and always with the
feeling that you belong to a big family where we have people like you, VIP*
* People.

We are an equal opportunity employer and value diversity. We do not
discriminate on the basis of disability, race, religion, age, or any other
basis protected under federal, state, or local laws. We believe that diversity
and inclusion among our teammates are critical to our success as a global
company.

If you want to be " Very Inspiring People ", follow us on:

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