Proactively seek opportunities to create memorable customer interactions,
assist customers and provide excellent customer service by providing
directions, information, answering questions, and performing other duties as
assigned
Develop and maintain a strong relationship with tenants and educate them about
the Mall services and promotional activities
Get regular updates from the marketing team/mall manager on the planned events
and activities in the mall, assist with conducting the events.
Review Malls website and social media for timely information and accuracy of
data posted
Be fully aware of the malls emergency response procedure and have a clear
understanding of what role to play during any emergency
Assist with the circulation of tenant memo's, ensure that acknowledgement
sheets are maintained.
Maintain copies of relevant authority permissions for any events/promotions in
the mall
Ensure that all shops opens/closes on time, if not inform the Duty Manager and
call the shop's in-charge/manager.
Check and update the promotional offers of each shop and maintain the same in
a file for quick reference.
Update the shop contact details. (Shop manager, Contact in case of emergency
etc )
Keep track of the mall directories availability/display & update the duty
manager if new to be printed
Maintain Mall Team contacts and also Statutory emergency contact details
Inspect Toilets/Prayer Rooms/Baby changing rooms/ Common Areas etc to ensure
standards are maintained, any issues to be reported to Duty Manager/Facilities
Manager. ( A check list to be maintained)
Maintain register for Wheel chair issuance
Issue of Raffle coupons during sales/promotions
o Maintain proper register of raffle coupons issued
o Circulate daily summary
o Inform management in advance if more printing to be done
Sale of Mall Gift vouchers
o Maintain a register with voucher details
o Cash to be handed over daily to Duty Manager
Lost & found
o Maintain a register with details
o Cash/Valuables to be handed over to Mall Manager for further process
according to LMG policy
First Aid Kit to be maintained at the counter
o CSE Staff will be trained in Fire Evacuation & First Aid
End of the day report to be circulated:
o Print out of Summary of lost & found for Security
o End of the Day Report to the Mall Manager & Duty Manager (ie, incident,
complaint, late opening/early closure of shops etc
Tenants/Customers to be encouraged to give feedback in writing (Customer
Feedback form to be used), maintain a register/log of the complaints
registered.
o Ensure all complaints/suggestion are logged and informed to duty
manager/mall manager
o Follow up on the status of the complaint & ensure the closure. Update the
status in the register.
Maintain endorsement logbook (to be passed on when shift changes) and emails
(sent and received), make sure that you are updated.
Qualifications
Primary Location: AE-AE-Dubai Emirates
Work location/ موقع العمل: Oasis Sharjah UAE 25030 Dubai
Job: Customer Service
Organization: Common Concept
Schedule label / الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/ نشر تسمية الوظيفة: Sep 7, 2023, 5:31:15 AM
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