Business Development Manager, dnata Travel

Job Purpose: At dnata Travel Group Contact Centres, we are proud to support
our customers as a leading, award-winning travel services provider. Our global
presence and service proposition delivers expertise in all aspects of the
travel industry from online travel agencies, local brick-and-mortar agencies,
global travel consolidators, corporate travel, sports travel, destination
management and attractions through to airline representation services. We are
proudly diverse in our workforce composition, global footprint and in the
nature of the processes we handle. Today our organisation consists of ‎1,950
passionate people delivering services to end customers in more than ‎60 markets
around the world from ‎5 key global locations. About the role In this role, you
will manage and lead the support and further development of the dnata network
worldwide to enhance growth, profitability and market share, as well as
consolidate the assigned dnata Travel brand across the assigned regions. You
will also develop and implement strategic partnerships, defining the sales and
business development strategy and plan, and developing the regional marketing
strategy for Government Travel, Global Corporates, SME businesses and dnata
Offshore and Marine business, liaising with internal specialist departments as
appropriate (e.g Corporate Communications, Marketing & Brand). What you will
do Plan - Develop and implement specific business sales strategies and related
policies (‎3-‎5 year timescales) for assigned dnata Travel brand to ensure
maximum profitability across the individual lines of businesses and the
regional partners, - Monitor the changing market situations, and continuously
adapt the business strategy to meet market conditions and challenges of the
future. Track competitor activity and recommend changes in processes, systems
and strategy for business growth, to address these needs. - Lead and engage in
independent research of client / prospect information, travel market trends,
source client key contact information and support the sales strategies of the
individual businesses and to secure accounts that span across the region as
per dnata Travel partner's prospects data base. Deploy - Manage the regional
partnership through the appointment of new partners under the umbrella of the
assigned dnata Travel brand with a particular focus on managing the
relationships with the senior management of these partners. - Monitor
compliance with partner and client contracts, identify any potential areas of
concern and recommend appropriate actions. - Plan and launch a series of above
and below the line marketing campaigns to emphasise on the positioning of
dnata Travel and develop the brand recognition strategy, as an upcoming travel
management network within the assigned regions. - Lead the research,
qualifying, pursuing and winning of new business and provide support to ensure
successful proposal bids are managed effectively. - Engage effectively with
operational and other stakeholders to ensure effective implementation and
service delivery to dnata Travel new and existing clients, in line with
overall departmental objectives. Continuously seek improvements in business
processes, systems and technology to ensure that business targets are achieved
in the most efficient manner. - Maintain effective working relationships with
internal departments and ensure through Service Level Agreements that
departmental needs are effectively met. Maintain a good working relationship
at the very highest level with dnata Travel partners across the assigned
regions, including card payment solution partners (e.g., Diners, American
Express, HSBC), managing credit to clients and ensuring that new credit
applications are handled in a quick and effective manner. Lead - Lead a team
of regional sales task force members that are focussed on achieving the
desired sales objectives of dnata Travel in all business areas and in support
of the dnata regional businesses. - Lead the Business Development Team,
fostering a team-based culture, ensuring positive interactions with other
teams within the dnata Travel division. - As a member of the dnata Travel
Management team, champion a culture of open communication, clear direction,
accountability, collaboration and performance management to deliver against
the one dnata vision, mission and values. - Set and monitor performance
objectives and development plans for direct reports which are aligned with the
department strategic plan, identify improvement areas requiring formal
intervention and training both on an individual and department basis. Execute
- Be accountable for business development activities related to the various
customer segments at the CEO and Managing Director level to ensure the
provision of specialised and professional services are positioned and the sale
for the same is closed to deliver profitable revenue streams for the Company.
- Evaluate and recommend ways for clients to manage their travel requirements
and assist with the introduction of the necessary Travel Policies, technology
solutions and key supplier partnerships all leading to better management of
their travel spend to optimize cost, - Manage and contribute to the overall
annual budget for dnata Travel with respect to sales, manpower and overall
costs. Responsible for consolidation of multinational accounts for the dnata
regional offices and partners across the assigned regions for dnata Travel, -
Achieve revenue targets and profitability, effectively managing the budgeting
and utilisation of overhead expenses, and manpower resources. Manage and
monitor the analysis of business transacted and reporting functions to ensure
results are effectively tracked, and proactive action is taken to respond to
varying market requirements, - Represent dnata Travel at various regional
conferences, sales meetings and work with regional partners to ensure
potential corporate travel related business is consolidated to maximise
benefit for the region and dnata Travel, - Identify new business opportunities
and ensure the successful achievement of the overall business objectives
relating to sales, new products, marketing objectives and promote the image of
the dnata Travel brand.
Qualifications & Experience: What you will bring to the team - At least ‎10
years of work experience in a sales or business development role in the travel
sector (ideally corporate) including at least ‎5 years experience managing and
leading sales teams - Bachelor's degree in a relevant discipline - Deep
knowledge of the corporate travel sector including consumer behaviour,
competitor activity, and a broad network of corporate travel industry contacts
- Advanced, applied knowledge of CRM tools - Experience working with/in the
MEWA/NA region for a multinational organisation - Systematic and logical
approach to solving problems - Excellent written and oral communication skills
in English (additional languages will be a distinct advantage) - Advanced
negotiation skills and demonstrable ability to influence senior level
stakeholders internal and external to the organisation Recruitment Process and
Timeline dnata Travel is part of Emirates Group, an international organisation
with employees from over ‎170 nationalities, we encourage applications from
across the globe. Your application journey begins by applying via the Emirates
Careers website. Please ensure your CV is up to date for our talent
acquisition team to review your profile. If you meet the criteria of the role,
you will then be invited to complete a HireVue video interview, to share more
about your experience and career aspirations. If you are shortlisted you will
then be invited to interview with our hiring managers. If you are successful,
your recruiter will reach out to you with an offer and then our Onboarding
team will ensure a smooth transition to your new role at Emirates Group
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.