Cargo Operations Services Supervisor

Job Purpose: Plan, Supervise and monitor day to day operational, flight
planning and optimization, service compliance objectives and targets for
Cargo, Courier and Mail, in the assigned sections of Hub Operations, Cargo
Terminals and Ramp. Accountable for the planning manpower of the section,
supervision of staff, work assignment and distribution, tracking the work
progress until completion within specified time norms, handing over incomplete
work of 24x7 shifts, in order to achieve highest possible level of service
compliance, maximum space utilization and on time performance of flights,
conforming to handling ,operational, safety and security standards. Job
Outline: - Ensure with the help of a team of Cargo Handling Assistants &
Senior Cargo Handling Assistants productivity targets in different sections
such as Build up, Break down, Planning, Ramp, Perishable, Quality & Tracing,
Courier, Mail and Cargo Hub Control Centre are achieved. - Create load plans
for all flights based on trim and balance or aircraft for maximum utilisation
of space within specified time norms without compromising on operational
safety standards. - Give direction to Shift Duty staff for any problems
anticipated or faced in order to ensure load plan executed most efficiently. -
Issue claim tracers, conduct surveys and compile discrepancy reports for all
claims to minimise Company's liabilities. - Plan and communicate requirements
to build-up teams for Loading of Cargo products for carriage on assigned
aircraft in accordance with priorities and volume/payload available, optimum
utilisation of capacity and revenue generation. - Supervise acceptance,
handling and delivery of import, export and transfer cargo and documents to
ensure adherence policies and procedures and facilitate optimum operating
efficiency, service and product quality standards. Ensure optimum and
effective use of resources keep check on OT levels of FTE staff. Ensure at all
times, that the handling of time and temperature and pharmaceutical shipments
demonstrates compliance to the European Union Good Distribution Practice (EU
GDP) requirements. - Supervise inbound and outbound cargo, mail, courier,
special loads movement co-ordinate requirements with designated responsible
representatives of Ground Handling Agent for Ramp Services. - Ensure and
maintain accuracy of information on cargo products in Skychain to facilitate
wide service delivery and planning requirements. - Collate and process data
from various sources into appropriate database. Design, develop prepare
comprehensive range of MIS reports based on the collated data so as to provide
information. Ensure all pre-flight and post-flight documentations are raised
properly and correctly. - Ensure correct procedures and equipment deployed for
acceptance, storage, handling and loading of dangerous goods and special loads
for safety of aircraft, personnel and passenger. GDP Specific: Ensure correct
procedures and equipment deployed for acceptance, storage, handling and
loading of Cargo Customs & Security Authorisations Supervisors: - Ensure all
required shipment data provided to the relevant authorities prior to loading
the shipment on the aircraft from its origin station. Ensure goods bound
to/via PLACI countries are only permitted to be carried upon receipt of an
approval from the relevant authority. - Timely intervene, review and evaluate
all master and house airwaybills additional data requested such as RFI
(request for information) and RFS (request for screening) and source the
information from the system, documents, origin station or shipper/agent and
furnish to the authorities as and when required. Such shipments must be
temporally kept on hold until a positive feedback is received from the
authorities. - All DO NOT LOAD requests are immediately acted upon and ensure
such shipments are removed from the flight and safely secured in coordination
with the stations and reported to the relevant authorities. - Monitor the
compliance dash board and take timely action on pending cases to ensure
appropriate clearance received or missing details intercepted and corrected to
avoid last minute operational impacts, shipment offload, ULD with multiple
shipments offload or flight details. - Monitor Emirates SkyCargo internal
trade compliance system and take timely action to stop or approve the hits on
Regulatory Sanctions, Dual Use Goods, denied party screening, embargoed
shipments etc. - Timely action all communication related to day to day
functioning of PLACI and trade compliance related queries to ensure stations
and customers are not impacted with execute their shipments.
Qualifications & Experience: Logistics/Cargo Air Cargo : ‎3+ Years ‎10 Years
schooling or equivalent : Experience in Logistics/Cargo Air Cargo
Knowledge/skills: Experience in Air Cargo In depth knowledge of Cargo
Operations Procedures, Cargo Acceptance Procedures, Dangerous Goods, Live
Animals, ULDs and stock control procedure (Cat-‎8). Ability to demonstrable
high level of knowledge and competence in Good Distribution Practice (GDP)
acquired through experience and training. Ability to collate and analyse
various relevant tonnage, revenues and yield and market information data from
different sources. Ability to work independently based on guidelines provided
and guides the Senior Cargo Handling Assistant as applicable. Good knowledge
in the application of Air Cargo rating rules and regulates Cargo load and
planning. UAE Driving license (preferable) Advance cargo courses.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.