Company Description
Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.
REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you
live to the rhythm of the sun
WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the
Arabian Dunes
CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene
DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around
the world
Experience the light and warmth of extraordinary hospitality
Job Description
To assist guests in all Front Office-related functions and carry out all day-
to-day guest services tasks and to provide all guests & visitors with a warm
welcome and assistance during the time spent in the entity as well as to
ensure efficient, prompt, courteous, consistent quality, and proactive service
for all our guests
DUTIES & RESPONSIBILITIES:
* Registers guests and assigns rooms, accommodates special requests whenever possible
* Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures
* Understands room status and room status tracking
* Demonstrate a knowledge of entity room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
* Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures
* Post charges to guests' accounts
* To ensure that the Police CID Reporting System is updated hourly each day with proper process in place for 100% compliance and capturing of all guest records
* To be fully aware about all VIPs in house, Entity functions and special events
* Make sure that lights & music in the reception area are always operational and as per the set standards.
* Make Daily Reports (e.g., Courtesy Call Report, Service Recovery, Special Occasion & Arrival reports to be sent to designated departments including HOD's)
* Update on Reception logbook all the handovers and important information
* Ensure that rooms are assigned according to the reservation & as per guest's requests
* Update complaint on profile notes and inform the manager accordingly.
* Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.
Qualifications
* OPERA/Fidelio/WINHMS Knowledge
* Computer/MS Software Applications skills
Additional Information
* (1) years minimum experience in a similar role in four- or five-star hotel
* UAE/GCC local market experience
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