Must have*
* High level of business orientation.
* Proactive and process mindset.
* Solid IT process knowledge with very good ITIL understanding.
* Practical knowledge and experience on IT process development and service roll outs.
* Strong experience in supplier collaboration with offshoring model (located in India).
* Demonstrated ability to communicate effectively with different stakeholders (both written and oral).
* Ability to operate in a large and complex organization which is transformation to become more professional.
* Strong Change Management skills.
* Excellent problem solving & team collaboration skills.
* Experience on SAP function modules (FICO, SD, MM, WM).
* Proven 6+ years working experience as an IT service delivery manager or coordinator.
* Knowledge of *IT Service Management ( ITIL EXPERT certification will be appreciated).
* Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers.
* Fluency in English, Arabic is a plus.
Will be a plus
* Experience on SAP (SRM, ABAP, GRC)
* Proficiency in using ServiceNow, PowerBI
Job Objectives
L 'Oreal is looking for one Service Delivery Manager for MENA hub, in charge
of:
Lead change management including process governance, CAB & quality control.
You can apply to up to three jobs within a rolling 30-day window.
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