Department CUSTOMER DEVELOPMENT
Job Description
Applications are invited for the position of Waiter and Waitress.
Reports to: Senior Waiter or Senior Waitress
Location : Dubai
Roles and responsibilities
Serve the customers/guests with high quality of food & beverages prepared
according to the established standards.
Assist other staff in maintaining sufficient stock during the entire shift
including checking all the received stock, make sure that the same is in
accordance with the order, quality and quantity and display or store them.
Ensure that the service station, outlet, area is kept clean and tidy at all
times and that crockery and cutlery items are clean and arranged accordingly
as per the standard defined procedure.
Comply with and practice the company’s established Hygiene Policy and
procedures especially in food & equipment handling, and ensure that the
environment is clean and organized at all times.
Attend to customer complaints satisfactorily or seek the assistance of the
Lounge in Charge when not in the position to provide solution to the problem
and inform the Supervisor on duty at all times.
Assist in collecting, loading and delivery of items to the outlets and perform
other related duties as required.
Apply the Quality Policy and Quality System established in accordance with ISO
9001:2000 International Standards and executes all responsibilities according
to the department work procedures while reflecting the company’s Quality
Skills and Competencies
College Level (preferably Hotel & Restaurant Management or any other related
courses)
Demonstrated experience in a similar position within the hospitality industry.
Knowledge of food and beverage items.
Working knowledge on different types of beverages i.e. spirits and wine.
High standards of verbal and written communication in English.
Excellent presentation skills with high grooming standards.
Able to exhibit a professional image with competent service delivery
standards.
Ability to multi-task and manage time effectively.
Excellent planning and organizing skills.
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