Dental Receptionist

The Role
You will be the first point of contact for patients, providing exceptional
customer service and ensuring smooth operations starting from Schedules &
Bookings, Confirmations & Cancelling, Check-in & Registration of patient and
Check-out & Invoicing. As part of our team, you can contribute to giving back
to society. Around the world we employ discoverers, and encourage bold
innovators. Responsibilities: - Have good experience in Customer Service,
welcoming and greeting customers as well as patients. - Booking appointment:
schedule and confirm patient appointments, optimize the dentist's schedule and
managing any changes or cancellations. Coordinate with patients and clinic to
avoid delayed appointments. - Assist the registered nurse in personal care
procedures to patients as required to meet the personal needs and comfort of
assigned patients and escort patients across the clinic. - Maintain accurate
and updated records of the patient. Update patient information, including
personal details and medical history, ensuring accuracy and confidentiality.
Process patient paperwork - Process the check-out of patient accordingly
making sure that next appointment has been scheduled and invoice is prepared &
signed, patient payment completed. - Answer patient's personal calls or
WhatsApp/SMS message and provide accurate information about dental services,
pricing and relay requests to appropriate individual if required. - Maintain
office records, pick up urgent medical records and X-ray folders and /or
return them to the appropriate person when assigned. - Stock and replenish
supplies and equipment as required, pick up and deliver supplies if necessary.
- Maintain confidentiality in all matters related to Patient and Organization.
- Work cooperatively with all clinical staff to provide quality patient
treatments in a positive team approach. - Adhere to all Clinic policies and
procedures. - Performs all other duties as required or assigned.

Requirements
Competencies: - Strong communication and interpersonal skills, Time-
management - Good experience in Reception and high level of experience in
Customer Service - Previous experience in a customer-focused industry. -
Fluent English (Russian, Arabic optionally) - MS office skills - Strives for
service excellence to 'treat customers well' by displaying an understanding of
their requirements, delivering value and by communicating, keeping in mind the
customer's perspective. - Driving Collaboration and Results - Establishes open
and trusting relationships to drive cross functional synergy, focus on
achievement of collective results and respect for diversity. - Displays
perseverance and resilience to deliver high performance. - Displays
accountability for results and takes timely decisions evaluating relevant
sources of information. Get preference - Knowledge of dental terminology,
procedures. - Experience in Medical Clinic / Polyclinic / Dental Aesthetics /
Hospital customer service.

About the company
DentalDate dental clinic provides premium customer service and innovative
unique treatment solutions for your teeth. The finest result is achieved with
coordinated work of our specialists in all dental fields.