Client Services & Delivery Management Intern

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Summary
* Address customer comments, suggestions, complaints, and issues to ensure customer satisfaction.
* Ensure that appropriate actions are taken to resolve customers problems and concerns, including escalations to the next support level process.
* Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
* Manage the quality of support services and ensure that they are delivered in a timely manner within the defined SLA.
* Manage customers service requests.
* Communicate project-related tasks including plans, timelines, and requirements between various teams.
* Coordinate the release schedule and resources required.

Basic Qualifications:
* University graduate
* Zero or up to ‎2 years of experience in the technology industry.
* Very strong, proven organizational skills.
* A self-learning ethic to learn new systems and ways of working to continually add value to the team and organization.
* Process driven with the ability to influence others outside of their direct control.
* Ability to prioritize competing demands.
* Good interpersonal skills (& English) to build relationships with a variety of Sector and BU colleagues (often more senior)
Communication skills:
* Interpersonal skills to interact with team members, customers and support personnel.
* Skilled in time, priority and task management.
* Ability to work independently and as part of a team.
* Ability to learn and the desire to pursue learning opportunities.