Store InCharge

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role:

The Store In Charge is accountable for sales performance, focusing on growth
and profitability, customer satisfaction, merchandising standards, store
operations, and the training and development of the entire staff.
Accountable for achieving Annual Budget of the showroom (‎100%), Brand Budget
(‎80%), Effective Showroom Visual Merchandising & Operations (‎85% score),
Customer Service Excellence (DSES ‎100%), Stock Pilferage (‎0%). Lead a highly
Motivated & Performing showroom team (‎85% of team members achieve ‎100% of
their objectives), Self-Development (Attend minimum ‎2 self-development
programs).

What you will do:-
Description of Accountability:

Customer Experience / Sales
Responsible for high standards of customer service standards in all areas of
operations, by ensuring that all store staff have complete knowledge about
their functional areas so as to perform their jobs effectively, customer
service standards are maintained at point of sale and any customer complaint
or issue is resolved with the objective of achieving customer satisfaction
whilst taking decisions within company policies and procedures.
Support all marketing and promotional measures by ensuring that suitable
changes and modifications in merchandising is approved by Store Manager, and
made in consultation with visual merchandising team to support the campaign
with minimal disruption during regular store hours; suitable manpower planning
done by department managers; and stock planning is done to effectively support
expected demands.

Drive Sales & Profitability*
Support the Retail Operations Manager by * participating in the process of
monthly forecasting by receiving inputs relating to product/ range from
various departments; monitor progress through weekly meetings, and initiate
corrective measures incase of deviations from the forecast with the objective
of ensuring that monthly and yearly budgets are achieved.
Meets or exceeds profitability expectations for the store in sales, payroll,
shrink and conversion
Creates and executes strategies to maximize store sales and control expenses.

Operational Effectiveness
Controls company assets by meeting all loss prevention measures (consistent
management of inventory, in- and out-bound stock movements, sales, returns,
exchange, store maintenance, etc)
Executes and complies with all company policies and store procedures
Work closely with the Operations Manager and Department Managers in ensuring
smooth store operation by ensuring all standards relating to merchandising are
implemented and followed to maintain brand integrity; company policies
regarding store operations are adhered to; facilities provide to visitors are
in place; high risk areas identified and requisite measures taken to reduce
shrinkage; cost saving measures are regularly investigated to control wasteful
expenditure and minimize operating costs; with the objective of meeting
desired retailing standards at cost effective levels.

Team Management :
Maintain motivated store team, use positive reinforcement to encourage
continued improvement - Ensure consistent Staff Performance & development by
coaching, counselling, disciplining; planning, monitoring, and appraising
performance results - Oversee & Monitor all Cashiering activities (daily cash/
credit reconciliations/ bank deposits/ down payments and sales orders) -
Responsible for role delivery and development of Second Incharge. Manage team
Annual leave plans keeping in mind business needs and seasonal & promotional
peak periods. Ensure retail back office co-ordinator is informed & upadted on
all leaves & comp offs etc for proper records.

Self-Development :
Maintain professional and technical knowledge by attending product training
workshops and training programs

People Development / HR
Networks, supports recruiting, hiring, developing and retaining high quality
management and associates to fill store profile and succession planning
Leads by example, trains, develops and provides ongoing feedback and coaching
on product knowledge, selling skills, visual merchandising and delivering the
customer experience.
Organizes weekly staff meetings and daily briefings to recap store
performance, and to communicate new company goals and strategies, as well as
new store procedures and performance targets.

People Development / HR
Networks, supports recruiting, hiring, developing and retaining high quality
management and associates to fill store profile and succession planning
Leads by example, trains, develops and provides ongoing feedback and coaching
on product knowledge, selling skills, visual merchandising and delivering the
customer experience.
Organizes weekly staff meetings and daily briefings to recap store
performance, and to communicate new company goals and strategies, as well as
new store procedures and performance targets.

Required Skills to be successful:-
* Participates in and attends all store meetings and other related functions
* Represents a positive attitude toward the brand and the company
* Participates in all inventories
* Assumes and completes other duties as assigned by store management.
* Meets or exceeds weekly sales goals
* Satisfactorily completes all duties as assigned by management
* Is punctual and adheres to designated work schedule
* Is flexible and works well with peers and management to accomplish duties
* Follows company Policies and Procedures ‎100%
* Performs housekeeping duties as required

What equips you for the role:
* Bachelor Degree
* ‎3-‎4 years ' previous store in charge experience with a proven track record for driving sales and profit results and training and developing a team of individuals
* Good and effective communication
* Effective time management / Uses time efficiently
* Creative, and detailed orientated
* Accepts responsibility for own actions
* Ability to adapt to changes as required by the business
* Monitors own work to ensure quality

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…