Waiter/Waitress

Job Description

An Exhilarating Opportunity

Are you ready to be part of our Trailblazing FIVE Tribe that's setting the
Gold Standard in Food and Beverage? FIVE Hotels and Resorts is seeking a bold
and innovative individual who's passionate about creating unforgettable, Next-
Level experiences for our guests and other 'FIVERs'. Famed for its high-
energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome
of daring glamour, and includes these famous luxury lifestyle destinations:

• Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai's #‎1 rooftop club.


• An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With ‎269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.


• Switzerland's ultimate entertainment hotspot, FIVE Zurich's luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE's hallmark musical stylings.


• Ready to launch in Q4 of ‎2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique 'Vibe at FIVE,' it will offer ultra-luxe, eco-conscious residences for luxury aficionados.
  
  The Team

'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to
play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-
Styled Vibe' and use it to create Insta-Perfect experiences for our guests
that keeps them coming back for more. If you dream of being surrounded by
like-minded individuals who share your passion for delivering unforgettable
moments that last a lifetime - then look no further.

The Candidate

Your outstanding communication, leadership and organisational skills enable
you to be a natural self-starter. You're a creative and critical thinker that
implements hand-crafted solutions, which set new standards of excellence. You
have an eye for detail and execute tasks with precision and finesse. Your
outgoing and approachable nature enables you to connect with other 'FIVERs'
and key stakeholders, ensuring their Journey at FIVE is nothing short of
sensational.

So, have the best time ever by joining our Food and Beverage Team as
Waiter/Waitress to deliver exceptional experiences across our award-winning
lifestyle destinations. Jump on board and unleash your potential in an
exciting and buzzing environment that will take your career to new heights!

Sustainable Indulgence at FIVE

FIVE is a leader in sustainable luxury living and hospitality. The company's
science-meets-styled Sustainable Indulgence at FIVE philosophy has led to a
completely LEED Platinum-certified operational hospitality portfolio. FIVE
Palm Jumeirah and FIVE Jumeirah Village are also ‎3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive ‎84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. These
achievements highlight FIVE 's comprehensive and committed scope of
sustainability strategy permeating operations, governance and community.

An Equal Opportunity Employer

The FIVE Tribe represents over ‎70 nationalities across its over ‎1500
employees. FIVE is committed to hiring a diverse and inclusive workforce as an
equal-opportunity employer. Accordingly, FIVE does not discriminate based on
disability, race, age, sex, gender, sexual orientation, ethnicity, religion or
belief, nationality, marital status, or any other basis protected under
national or local laws. Ranked 10th on the Great Workplaces in the UAE ‎2023
list of Large Organisations, the FIVE Tribe is more than a group of people
working together - it is a family bonded by common values and goals,
celebrating people, culture and diversity.

Key Responsibilities

• Greets Guests upon Arrival with a Warm 'FIVE-Styled' Welcome, ensuring their Journey at FIVE is sensational.


• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, 'FIVE-Styled' Service.


• Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.


• Presents menus and makes knowledgeable Recommendations based on the Guests' Preferences and the availability of ingredients.


• Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.


• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling 'FIVE-Star' Guest Assistance at every touchpoint.


• Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.


• Efficiently Processes Billing and Payments while adhering to FIVE's industry-leading Control Procedures.


• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.


• Assists in the lavish Table Setup and helps maintain the Dining Destination's overall Cleanliness and Atmosphere.


• Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.


• Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.


• Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.


• Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.


• Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.


• Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere while Celebrating FIVE's delicious Culinary Masterpieces, Creative Concoctions and Insta-Famous Tunes.


• Contributes to the signature behind-the-scenes 'Vibe at FIVE', playing a vital role in the success of FIVE's award-winning initiatives.

**

Requirements
What We 're Looking For**

• Previous experience of ‎1-‎2 years in a Luxury Hotel environment as a Waiter/Waitress is a plus.


• Professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.


• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.


• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.


• An elevated and energetic Conversationalist, engaging Guests with lively discussions.


• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.


• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.


• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.


• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.


• 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.


• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).


• A hands-on attitude, fuelled by a 'Can-Do!' Spirit.

**

Benefits
Unmatched 'FIVER' Benefits**
* Immerse yourself in the dynamic and exhilarating 'FIVE Vibe,' where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
* Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
* Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.

Department Name
Food and Beverage
Industry
Hospitality
Work Experience
‎1-‎3 years
City
Dubai
State/Province
Dubayy (Dubai)
Country
United Arab Emirates
Zip/Postal Code
‎337-‎1500