Hotel Cleanliness Expert

Job Number ‎23137367
Job Category Housekeeping & Laundry
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay,
Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Description for Internal Candidates

Our jobs aren't just about giving guests a clean room and a freshly made bed.
Instead, we want to build an experience that is memorable and unique. Our
Hotel Cleanliness Experts are skilled in a wide range of housekeeping
functions with responsibility for maintaining the appearance and cleanliness
of the whole hotel. They are empowered to move about their space and do what
needs to be done. Whether delivering guest requests, stocking carts, cleaning
rooms and public spaces, or other similar responsibilities, the Hotel
Cleanliness Expert makes sure the spaces in the hotel help create a great
guest experience.
No matter what position you are in, there are a few things that are critical
to success - ensuring a safe workplace, following company policies and
procedures, maintaining confidentiality, upholding quality standards, and
ensuring your uniform, personal appearance, and communications are
professional. Doing all these things well (and other reasonable job duties as
requested) is critical for Hotel Cleanliness Experts - to get it right for our
guests and our business each and every time.
CRITICAL TASK
Guest Relations
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs ) to resolve issues, delight, and build trust.
Housekeeping Protocol
* Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
* Respond promptly to requests from guests, Front Desk, or At Your Service requests.
* Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
* Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
* Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
* Comply with quality assurance expectations and standards.
* Return cart to designated area at the end of shift.
* Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
* Fold cleaned linen into designated size, either by hand or using folding machine.
* Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
* Perform other reasonable duties as requested.
Guest Rooms, Villas, and Suites
* Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
* Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
* Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
* Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
* Limit access to guest rooms while cleaning by following departmental procedures.
* Remove trash, dirty linen, and room service items from room and balcony/patio.
* Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
* Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
* Report missing hotel/resort property and damages to room to manager/supervisor.
Public and Employee Spaces
* Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
* Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
* Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
* Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
* Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
* Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
* Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
Communication
* Speak to guests and co-workers using clear, appropriate and professional language.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
* Support all co-workers and treat them with dignity and respect.
Safety and Security
* Complete appropriate safety training and certifications to perform work tasks.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Support all co-workers and treat them with dignity and respect.
Policies and Procedures
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.
CRITICAL COMPETENCIES
Interpersonal Skills
* Customer Service Orientation
* Team Work
* Diversity Relations

Personal Attributes
* Safety Orientation
* Presentation
* Dependability
* Integrity
* Positive Demeanor

PREFERRED QUALIFICATIONS

Education
Higher Education, Diploma or equivalent

Related Work Experience
No related work experience is required

Supervisory Experience
No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
"Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-
thinking service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to an
amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists
of more than ‎100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you're happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand's
namesake and company founder, J.Willard Marriott. Our hotels offer a work
experience unlike any other, where you'll be part of a community and enjoy
true camaraderie with a diverse group of co-workers. JW creates opportunities
for training, development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on holistic
well-being. Treating guests exceptionally starts with the way we take care of
our associates. That's The JW Treatment™. In joining JW Marriott, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.