Front Office Intern I Hilton Dubai Palm Jumeirah

At Hilton Dubai Palm Jumeirah, Front Office Intern assists in daily Front
Office operations and works with customers and Guests as part of a project
used to demonstrate your abilities to work in the hotel management sector.
What will I be doing?
At Hilton Dubai Palm Jumeirah, as Front Office Intern, you will assist in
daily Front Office operations and work with customers and Guests as part of a
project used to demonstrate your abilities to work in the hotel management
sector. A Front Office Intern is responsible for managing the first
impressions of our Guests and, therefore, must perform the following tasks to
the highest standards:
* Ensure the accurate and efficient running of reception including check-in/out procedures
* Respond to Guest queries in a timely and efficient manner
* Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
* Demonstrate a high level of customer service at all times
* Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Understand correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
* Answer switchboard calls, as required
* Ensure all Guest deliveries and messages are received effectively and efficiently
* Act in accordance with fire, health, and safety regulations and follow the correct procedures when required
* Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
* Attend appropriate training courses, when required
* Follow and adhere to company brand standards
* Assist other departments wherever necessary and maintain good working relationships with Team Members
* Work with your Manager to identify a specific project to complete during your internship placement
What are we looking for?
At Hilton Dubai Palm Jumeirah, Front Office Interns serving Hilton brands are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude, behaviors,
skills, and values that follow:
* Previous experience in a customer-focused industry
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Excellent grooming standards
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!