Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than 35,000 employees across more than 20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
Overview of the role
We are currently looking for a professional Receptionist for Toyota Service
Center in Al Badia , Dubai. As a Receptionist your main function is to
receive walk-in customers at the showroom and address their queries.
What you will do
* Attend to all incoming calls and transfer calls to the concerned staff members. Take note of any messages for staff members that are not available and pass on the message in a prompt manner
* Facilitating outgoing calls for staff members and keeping track of any personal calls being made to make sure they are charged to the respective individual.
* Deal with customer enquiries such as showroom timings, locations, telephone numbers etc., technical queries and complaints are to be transferred to the designated staff members.
* Assist in various admin related tasks during idle times.
Required skills to be successful
* 2 years' experience in customer services front-end environment, preferably within the Automotive, Hospitality and Retail industries
* Working knowledge of MS Office applications specifically MS Excel is required
* Possess good customer orientation, good interpersonal and rapport building capabilities.
* Must have excellent and effective communication skills, Arabic speakers will be an advantage but not mandatory!
About the team
The role will report to the Aftersales Manager and you will be working in a
busy workshop environment wherein you will be dealing directly with all levels
of people in the organization
What equips you for the role
The ideal candidate for this role should possess a good general level of
education with 2 years ' experience in customer services front-end
environment, preferably within the Automotive, Retail or Telecom industries.
Working knowledge of MS Office applications specifically MS Excel is required.
You must also possess excellent and effective communication skills, customer
orientation, good interpersonal and rapport building capabilities. Excellent
organizational and administrative skills, including an ability to meet
deadlines and manage a varied workload in a busy environment is a must. Arabic
speakers will be an added advantage for this role.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in 10 countries across the
Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.
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