Reservation/Sales Agent

Job Purpose: The jobholder is front-line staff, who has to provide clients and
potential clients superior and a consistent quality of travel services to sell
Airline tickets and travel related products and give leisure related
information. Convert maximum number of enquiries into ticketed sales, through
efficient and friendly customer service. Job Outline Execute - Provide the
highest standard of customer service to clients whether Government or
Corporate, using all tools that are made available. Attend all customer
queries and complaints in a timely and appropriate manner. - Offer all dnata
products, services, and loyalty programmes that are contracted by dnata
Travel, offer information on destination and product to all customers to
ensure that it meets their travel requirements. Maximise the
sales/consultation opportunity to cross sell/upsell any relevant auxiliary
product to maximize the revenue. - Make travel related reservations and issue
tickets to clients, taking care that all relevant airline rules and
regulations have been compiled with, and that the product delivered is
commensurate with client requirements and expectations. - Recommend alternate
Classes of Travel, routes or carriers, in the case of non-availability of
requested seats, and effectively sell space (keeping in mind carriers that
have been prioritised by the Department) and products to increase revenues for
dnata, seeking at the same time opportunities to up-sell and cross-sell, using
DFO or any other System made available by the department. - Inform customers
about mandatory requirements covering their journey such as passport, visa,
health and insurance requirements as well as other details such as check-in
place and time. - Maintain excellent working relationships with clients to
update them on new products and services while at the same time work towards
constantly improving working relationships. - Adhere to all of the set
standards of DSES, AlBatross, and any internal audit standards to ensure that
we comply with the expected benchmark define d by the customer audit team. -
Read, assimilate and implement all changes to DFO, Airline Fares, schedules
and other relevant procedures, filing if necessary relevant
information/material for reference, to deliver a superior service to clients.
- Ensure all revenue documents issued are correctly reported on a daily basis,
in the Back Office System to enable accurate invoicing by Sales and Revenue
Accounts Department or the Lodged Card Operator, as the case may be. Airline
Reservation Specific - Perform Pre-flight Checks, send VIP/CIP/UNMR/MEDA
messages as required, and action queues both Airline and DFO as assigned.
Qualifications & Experience: Qualification / Experience / Knowledge / Skills -
‎12 Years schooling or equivalent - More than ‎1 year of experience in
Commercial / Sales.Reservations / Ticketing - Excellent knowledge of geography
and arithmetic - Excellent interpersonal ability, telephone and customer
service skills to be able to interact with internal and external clients in a
professional manner. - Knowledge of dnata Front Office system/Airline
Reservation systems - Proficient in MS Office applications i.e. word and
excel.