IT Portfolio Manager

‎1. Organization Unit Purpose
* Manage and deliver system solutions through Projects, Change Request, and Initiatives
* Provide specialized EIIT support on Incidents & Problem Tickets governance, prioritization and escalation management to ensure smooth EI Business Operations
‎2. Job Purpose
* Facilitate delivery of strategic initiatives to address the bank's needs post thorough business needs analysis
* Assist the project sponsor/owner in managing the business activities and tasks within the project
* Govern regular Problems / Production issues prioritization session b/w Business and Group IT
* Ensure escalated issues impacting bank Customers, Profitability, and Reputation are handled by respective Group IT teams in a timely manner and follow-up till satisfactory closure
* Engage with internal customers and external entities within the scope of the projects
‎3. Job Content
Key Results
* Portfolio/Projects
* Support Business Units
* Stakeholder relationship and management
* Business Solutions
Performance Measures
* Achievement of deliverables
* Stakeholders feedback
* Delivering the product/project/portfolio within the timeframe and within the budget
* Incident / Problem Governance and Escalation Management
* Adherence to compliance
* Customer satisfaction
* Quality of the deliverable
* Business process improvement
Main Tasks
* Evaluate and implement solutions based on business requirement following the banks standard methodology and policies
* Manage Business and Group IT team
* Manage Project board and Steering Committee
* Be accountable for creation of detailed business requirements documentation
* Take appropriate actions if deadline, quality or budget are significantly at risk.
* Systematic analyses and draws accurate conclusions based on evidence and addressing the root-cause till closure
* Proactively offers assistance / manages to minimize escalations to avoid adverse impact on business operations
* Establish strong relationships with stakeholders to understand strategic, tactical, and operational challenges, define technology solutions to address Business objectives
* Be directly accountable for multiple projects at one-time, and be able to coordinate with respective technology project managers and business teams professionally
* Conduct requirement workshops and recommend business solutions aligned with technology strategy
* Provide strong portfolio/project management expertise, manage demand management, and address operational challenges, conduct status update meetings, and oversee the technology interests of Business units
* Manage change requests, enhancements and defects by providing solutions, recommendations and cost estimates
‎4. Internal / External Relationships and Committee Memberships
Group IT
* Resources required for project, change and 1st and 2nd level support as well as security, architecture, infrastructure, PMO support and input.
Business Units
* Work with Business units to ensure requirements are delivered and to ensure customer satisfaction.
‎5. Person Specifications
* Knowledge Areas ( Essential)
* Experience in implementing full life cycle of a project.
* Good understanding of the high-level technical application architecture and design.
* Good understanding of the security, compliance, and Audit requirements
* Technical Skills ( Essential)
* Project Management
* Data Analytics support
* Technical docs review
* Budget planning
* Requirements gathering
* Soft Skills ( Essential)
* Organizational and problem solving skills
* Written and oral communication skills
* Behavioral Skills ( Essential)
* Conceptual Thinking, Strategic Orientation, Team Leadership, Analytical Thinking, Innovation, Flexibility, Integrity.
* Work Experience ( Essential)
* ‎5 years of similar job experience
* International exposure will be an added advantage
* Experience in high-end Tech companies, Banks, Consulting firms
* Educational Qualifications ( Essential)
* University degree (preferably in IT / Engineering field)
* Professional Certifications (Optional)
* Prince ‎2, PMP, ITIL