Assistant Housekeeping Manager

Overview:
Comprising of The First Group's award-winning hotels and restaurants, The
First Collection is an innovative lifestyle brand offering exciting
hospitality services and unforgettable dining experiences.
The First Collection's portfolio of five operational hotels are renowned for
their world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city, and is owned and managed by The First Collection. Bringing to the
market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Collection's restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars features a dynamic mix of homegrown
brands and recognised International franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be
opening numerous upper scale hotels and a series of dining concepts throughout
Dubai.
Job Description:
As an Assistant Housekeeping Manager, you will work closely with the
housekeeping team to ensure efficient operations and exceptional service
delivery. Your responsibilities will include supervising staff, inspecting
rooms and public areas, coordinating tasks, and ensuring adequate inventory
levels. The ideal candidate will have strong leadership skills, a keen eye for
detail, and a passion for delivering outstanding housekeeping services in a
hospitality environment.
*
Assist in overseeing the daily operations of the housekeeping department,
including room cleaning, public area maintenance, laundry, and linen
management.
* Train, supervise, and motivate the housekeeping staff, ensuring that they are well-versed in cleaning procedures and provide exceptional service to guests.
* Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, tidiness, and adherence to established standards.
* Coordinate and prioritize housekeeping tasks, ensuring efficient allocation of resources and timely completion of work.
* Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment.
* Address guest inquiries, concerns, and requests promptly and professionally, striving to exceed guest expectations and resolve any issues effectively.
* Collaborate with other departments, such as Front Office and Maintenance, to ensure smooth operations and timely resolution of maintenance-related issues.
* Assist in the development and implementation of housekeeping policies, procedures, and quality standards to meet guest satisfaction and regulatory requirements.
* Assist in the recruitment, training, and performance evaluation of housekeeping staff.
* Implement and enforce safety and security procedures to ensure the well-being of guests and employees.
* Stay updated on industry trends, best practices, and emerging technologies in housekeeping and implement innovative solutions where applicable.
Desired Skill & Expertise:
* Proven experience in housekeeping operations, preferably in a hotel ‎4/‎5* property.
* Strong knowledge of housekeeping procedures, cleaning techniques, and quality standards.
* Excellent leadership and team management skills.
* Exceptional organizational and multitasking abilities.
* Strong attention to detail and commitment to delivering high-quality service.
* Excellent communication and interpersonal skills.
* Ability to work effectively under pressure and meet deadlines.
* Proficiency in using housekeeping management systems and related software.
* Knowledge of health and safety regulations and practices.
* Flexibility to work shifts, including weekends and holidays.