Job Number 23110867
Job Category Rooms & Guest Services Operations
Location Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Organize and coordinate group check-in/pre-registration procedures. Sell a
room/accommodation to guests without reservations. Anticipate sold-out
situations, identify how many rooms are over-committed; obtain alternative
accommodations for guests with reservations. Block rooms in the computer,
identify designated requirements. Perform duplicate reservation checks. Run
and check daily reports/contingency lists. Supply guests with directions and
information. Answer, record, and process all guest, requests, questions, or
concerns; follow up to ensure each has been met to guests' satisfaction.
Arrange transportation for guests/visitors. Issue safe deposit boxes. Count
and secure bank at beginning and end of shift. Cash-guests' checks, process
all payment types, vouchers, paid-outs, charges, and provide change.
Assist management in motivating and coaching employees; serve as a
departmental role model. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge
guests according to company standards; anticipate and address guests' service
needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare/review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships;
support team to reach common goals. Ensure adherence to quality standards;
identify and recommend new ways to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an
extended period of time. Enter and locate information using computers/POS
systems. Move, lift, carry, push, pull, and place objects weighing less than
or equal to 25 pounds. Perform other reasonable job duties as requested by
Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global
community. We've been a place to gather and connect since 1937. At Sheraton,
associates create a sense of belonging in more than 400 communities around the
world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest
experiences, we encourage you to explore your next career opportunity with
Sheraton.
**Job Number** 22146338 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Ma…
Team Leader, Front Office (10605) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and su…
**Posting Date** May 20, 2022 **Job Number** 22083877 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Aloft Hotels **Schedule** Full-Time **Relocation?…
**Summary:** The IT Support Team Leader coordinates and delegates the responsibilities of IT teams, and oversees the day-to-day functions of the department and complaints received by end-users. The team leader's function is to also ensure the team is well trained and organized to handle the as…
**About this opportunity** We are looking for a Help Desk Team Leader to coordinate and super-sees the activities of all help desk members to ensure that they deliver excellent customer service and fulfill the project KPIs and initiating strategies through which they can obtain customer feedback…
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world . We are a dynamic global telecommunications player operating in 17 countries across the M…
A Shift Leader supervises Reception operations to ensure consistently- delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. **What will I be doing?** As Shift Leader, you will supervise Rec…
Team Leader, Front Office - Atlantis The Royal (7329) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of…
Team Leader, Front Office - Atlantis The Palm (9583) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of …