1.
Assists in the smooth running of the restaurant, where all aspects of the
guest food & beverage service experience are delivered to the highest levels,
ensuring both property and company standards are attained and adhered to.
2.
Lead and collaborate with the team to maximize guest satisfaction and comfort,
delivering a positive and responsive approach to enquiries and problem
resolution.
3.
Support and deliver on the business strategies taking ownership for assigned
areas of responsibility and deputizing for the Head of Department in their
absence.
4.
With the Head of Department take a leadership role in fostering a culture of
growth, development and performance whilst promoting the company culture and
values.
5.
Collaborates with the Head of Department, ensuring that costs and departmental
inventory is controlled and that target productivity and performance levels
are attained
6.
Build and maintain effective working relationship with all key stakeholders
and partners both internal and external ensuring all communications and
activities are controlled and undertaken in a timely manner.
7.
Takes the lead to deliver departmental programmes that advances service
standards, profitability and cost control which may include working with
internal and external stakeholders, whilst incorporating environmental
concerns
8.
Ensures adherence to all legislation where due diligence requirements and best
practice activities are planned, delivered and documented for internal and
external audit, performing follow-up as required
D. Competencies & skills requirements
INDFOH
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