Administrator

Job Purpose: To review and provide a comprehensive administration support
required for coordinating department section functions and ensuring the smooth
day to day operation of the department. This role is typically focussed on the
update and maintenance of administration databases and/or systems. Interaction
with contacts within other departments is routine and usually uncomplicated.
The use of a computer and applications is at a more advanced level and
somewhat frequent. Job Outline Generic - Ensure administrative work undertaken
complies with quality standards and is in accordance with department
procedures, standards and policy. - Support the coordination of administration
material, requests, mail and equipment on a daily basis and as required for
department related activities and corporate events. - Provide a comprehensive
admin systems support service including data entry, maintenance, update and
support of relevant databases and in house equipment. Record transactional
data in appropriate systems and produce reports as required .Collate, analyse,
archive and retrieve data / information when necessary. - Handle
customer/employee requests, actioning transactions and queries in a timely
manner and actively seek feedback to provide a high level of service with
admin related queries. Obtain and disseminate information from relevant
sections if not available. - Complete timely and accurate processing of
transactions, including audit, checking and necessary reconciliation for
settlement of bills pertaining to corporate expenses and charges, as well as
issuing relevant documentation. - Provide comprehensive support in
maintaining, issuing and tracking supplies, basic fixtures, fittings, and
facilities utilisation to ensure safe operation where applicable. - Other
activities may include: - Conduct briefings and inductions/training as
required for new joiners across grades ‎1-‎4. Compile induction material and
equipment required (as well as maintenance) for briefings/training. - Make
suggestions for improvements and provide statistical and/or productivity
analysis. - Allocate tasks for staff and update staff /team on new
procedure/processes. Specific Job Accountabilities EFTA - Conduct renewal of
airside passes required for EFTA maintenance staff and visitors, and material
passes as required. - Assist in the management and maintenance of EFTA
databases and tracking systems used within the maintenance department. - Track
and record changes to technical data used within EFTA maintenance department
and distribute to interested parties as required. Control the content of the
technical library and aircraft records storage. Specific Job Accountabilities
Flight Training - Initial point of contact for all visitors to Flight Training
premises, responding in a courteous and timely manner in line with
departmental standards. - Ensure Flight Training facilities are maintained to
the required standard as reported via the electronic feedback systems or email
notifications. If required coordinate with the relevant teams or external
vendors to resolve reported issues within the approved expected timelines. -
Accurately issue letters/certificates, maintain e-filing in specific systems
as directed and required. Specific Job Accountabilities Service Delivery -
Conducts a biannual review of access to the Cabin Crew Portal and Crew Pulse.
- Timely administration and publishing of KiS, Portal and Pulse content as per
the SLA and KPP Governance. Specific Job Accountabilities Insurance - Filing
of new insurance contracts and claims and handling of insurance claims under
the direction of claims team colleagues. - Administration support to the
department including organising meeting, schedules/timing and maintenance of
office supplies and other ad hoc tasks as advised by the Managers Insurance. -
Review of old files and move them to InfoFort. Specific Job Accountabilities
Marhaba - Handling & processing marhaba refunds credit card & cash from call
centre, operations, corporate clients, visa services team, ocean, SFCC and all
CPG bookings. - Action all DSR discrepancies and advice finance accordingly
Specific Job Accountabilities Service Delivery- Business Support - Updating
Cabin Crew leave assignment on the internal systems in line with departmental
guidelines and approvals. - Supporting and responding on any leave related
queries from different stakeholders such as Cabin Crew Management, Crew
Connect, Network Operations and HR - Supporting regular Cabin Crew leave
training sessions virtually and in person. - Generating and publishing
relevant reports as required by business.
Qualifications & Experience: Experience / Qualification / Knowledge / Skills -
More than a year in General Administration - ‎12 Years schooling or equivalent
- Experience in an administrative or office environment