Overview:
The job you have been looking for!
The work we do at McGraw Hill is work that matters. We are collectively
designing content that will build the future of education. Play your part and
come and join us as our new Head of Customer Success and experience a
sense of fulfilment that will inspire you to even greater heights.
How can you make an impact?
As our new Head of Customer Success, you will drive usage and maintain revenue
streams for all of our higher education digital solutions across the Middle
East and Africa region. Leading a team of exceptional Customer Success
professionals, you will strategically lead digital implementation and customer
engagement so that McGraw Hill gains maximum advantage of usage and efficacy
of our solutions, all through the provision of exemplary customer service.
A typical day might include:
* Delivering efficient and effective support to our higher education digital customers, including driving strategic discissions with key sales-led accounts.
* Partnering with high-level external stakeholders, providing usage data and analytics.
* Providing large enterprise customers with in-depth and relevant training.
* Managing and maintaining the team 's key performance indicators, ensuring the team continue to deliver overall value and revenue retention for our MEA business.
* Building a consistent and continuous improvement plan, decreasing the chance of issues, and increasing customer success.
* Partnering with sales to ensure the delivery of consistent and responsive customer experience - defining customer success roadmaps and creating engagement plans.
We 're looking for someone with:
* A proven career in Customer Success - experience implementing successful customer journeys and designing customer roadmaps that drive and retain revenue.
* An understanding and working knowledge of the Higher Education sector. This is not essential but would be of great advantage.
* Excellent leadership skills, demonstrated in a previous management position.
* The ability to anticipate customer needs and effectively communicate these needs in a collaboratively manner.
* A natural desire to focus on customer satisfaction and the passion to make a difference.
Here 's what we offer:
This is an important leadership position that has a real influence over a
hugely successful region for McGraw Hill. We provide you with the right
environment for you to succeed, for an organisation that is solely focused on
improving the learning experience. Bring your unwavering dedication and
together, we'll deliver work that matters. If you are curious, a great leader,
passionate about education, and ready to make a difference, we want to talk to
you.
ABOUT SHIFT EV: Shift EV is an electric mobility technology company, based in Cairo, Egypt. Our vision is to expedite the adoption of electric mobile solutions in Egypt and the region by developing state-of-the-art electric drivetrain solutions. Our team members are top-notch industrial and academi…
**Job Purpose:** Reporting to the Head of Security CoE (Center of Excellence) in Egypt MSC. * As a Customer Success Program Manager, you will lead, support, and work closely with cross-functional teams across Security and other service/technology domains (Connectivity, SDWAN, and Cloud) to succes…
## **About the role** **Job Purpose:** Reporting to the Head of Security CoE (Center of Excellence) in Egypt MSC. * As a Customer Success Program Manager, you will lead, support, and work closely with cross-functional teams across Security and other service/technology domains (Connectivity, SDWA…
Siemens Logistics is searching for an experienced Customer Success Manager for High Touch customers in order to strengthen the team for solution delivery and ongoing customer engagement with the ability to consult our clients to achieve their desired outcomes. Customer Success Management is not Cus…
Kitopi is the world's leading tech-powered multi-brand restaurant. With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in spa…
In a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must. So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of…
**Our Journey** **We are on a mission to accelerate 100 million careers.** Qureos is a community where emerging talent, mentors and business connect. We help young professionals to learn in-demand skills with industry experts through micro-cohorts and build their portfolio with paid apprenti…
**Principal Accountabilities** * Focal point for customer's express and ecommerce shipping requests * Assist customers on status of their shipment, outstanding shipments or tracking. * Manage end to end shipment life cycle liaising with all internal and external stakeholders * Proactive…
**WHO WE ARE** Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary software IN-Gau…
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSM) team are trusted advisors: from the point of sale and extending through onboar…